Michelle Swartz
Miamisburg,OH
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
21
21
years of professional experience
Work History
Logistics Analyst
Bob Evans Transportation Company
09.2017 - Current
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Analyzed prior delivery processes and uncovered more efficient method.
- Tracked orders and notified customers of status or potential delays.
- Developed strategies to optimize utilization of available resources.
- Built long-term relationships due to prompt and courteous service.
Operations Manager
Lazer Express Inc
03.2015 - 09.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inbound Coordinator
Platinum Express Inc
07.2007 - 05.2017
- Assisted in the development of standard operating procedures for inbound logistics, enhancing overall operational consistency.
- Reduced order processing time by implementing effective communication channels and prioritizing tasks.
- Contributed to strategic planning initiatives by providing insight into current trends and challenges within the logistics industry.
- Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among employees.
- Developed strong relationships with vendors to negotiate favorable shipping rates and delivery terms.
- Managed inbound shipment scheduling, ensuring timely deliveries and minimizing disruptions to daily operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Dispatcher
Apex LLC
03.2003 - 07.2007
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
Education
High School Diploma -
Valley View High School
Germantown, OHForensic Psychology
Clark State Community College
Beavercreek, OHSkills
- Transportation Management
- Logistics Optimization
- Demand forecasting
- Lean Six Sigma
- Decision-Making
- Analytical Thinking
- Problem-Solving
- Shipping procedures
- Customer Service
- Vendor onboarding
- Shipping Documentation
- Invoicing and shipping documentation
- Safety practices
- Overseeing deliveries
Timeline
Logistics Analyst
Bob Evans Transportation Company
09.2017 - Current
Operations Manager
Lazer Express Inc
03.2015 - 09.2017
Inbound Coordinator
Platinum Express Inc
07.2007 - 05.2017
Dispatcher
Apex LLC
03.2003 - 07.2007
High School Diploma -
Valley View High School
Forensic Psychology
Clark State Community College
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