Michelle Swartz
Miamisburg,OH
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
21
21
years of professional experience
Work History
Logistics Analyst
Bob Evans Transportation Company
2017.09 - Current
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Analyzed prior delivery processes and uncovered more efficient method.
- Tracked orders and notified customers of status or potential delays.
- Developed strategies to optimize utilization of available resources.
- Built long-term relationships due to prompt and courteous service.
Operations Manager
Lazer Express Inc
2015.03 - 2017.09
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inbound Coordinator
Platinum Express Inc
2007.07 - 2017.05
- Assisted in the development of standard operating procedures for inbound logistics, enhancing overall operational consistency.
- Reduced order processing time by implementing effective communication channels and prioritizing tasks.
- Contributed to strategic planning initiatives by providing insight into current trends and challenges within the logistics industry.
- Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among employees.
- Developed strong relationships with vendors to negotiate favorable shipping rates and delivery terms.
- Managed inbound shipment scheduling, ensuring timely deliveries and minimizing disruptions to daily operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Dispatcher
Apex LLC
2003.03 - 2007.07
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
Education
High School Diploma -
Valley View High School
Germantown, OHForensic Psychology
Clark State Community College
Beavercreek, OHSkills
- Transportation Management
- Logistics Optimization
- Demand forecasting
- Lean Six Sigma
- Decision-Making
- Analytical Thinking
- Problem-Solving
- Shipping procedures
- Customer Service
- Vendor onboarding
- Shipping Documentation
- Invoicing and shipping documentation
- Safety practices
- Overseeing deliveries
Timeline
Logistics Analyst
Bob Evans Transportation Company
2017.09 - Current
Operations Manager
Lazer Express Inc
2015.03 - 2017.09
Inbound Coordinator
Platinum Express Inc
2007.07 - 2017.05
Dispatcher
Apex LLC
2003.03 - 2007.07
High School Diploma -
Valley View High School
Forensic Psychology
Clark State Community College
Similar Profiles
Elizabeth SavageElizabeth Savage
Server at Bob Evans RestaurantServer at Bob Evans Restaurant
Tyler MezzadraTyler Mezzadra
Dishwasher at Bob Evans RestaurantDishwasher at Bob Evans Restaurant
Larissa McGowanLarissa McGowan
Server at Bob Evans RestaurantServer at Bob Evans Restaurant