Michelle Tate
Carnegie,PA
Summary
An enthusiastic professional with more than 7 years of experience with customer service and the enrollment application processing. Trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. A hardworking person with a passion for helping people. Ability to work efficiently alone or in groups of any size. Manage time very effectively and exceptional abilities in maintaining customer confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Instructional Aide
Carlynton School District
11.2019 - Current
- Supervising students when the lead teachers is otherwise occupied
- Working with small groups on specialized skill sets or projects
- Providing extra assistance for those struggling with material
- Supervising work stations or activity centers
- Assisting in preparing homework assignments and tests
- Grading materials and entering them into online grade books
- Walking young students to different specialty classes and supervising bus duty or parent drop-off and pick-up
- Printing materials, preparing teaching materials and classroom supplies.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Paraprofessional/ Special Education
Sto - Rox School District
01.2018 - 10.2019
- Assist in the educational and social development of students under the direction and guidance of the teachers
- Assist in the implementation of Individual Education Plans for the students and monitor their progress
- Provide support for Special Education students inside and outside the classroom to enable them to fully participate in activities
- Work with other professionals, such as behavioral therapist, social worker, occupational and physical therapists
- Assist classroom teachers with maintaining student records
- Support students with emotional or behavior concerns and assist them in developing appropriate social skills
- Assist in the preparation and display of student work
- Assist classroom teachers with copying items to support teaching
- Demonstrate an empathetic, patient and receptive attitude with special needs students
- Billing Access for IEP students.
Eligibility Specialist / Patient Advocate
Alorica
09.2013 - 01.2018
- Providing federal, state and jurisdictional assistance programs to the uninsured and underinsured population, matching healthcare providers through onsite and offsite screenings
- Specialize in assisting patients navigate the complex process of obtaining eligibility verification for federal, state, and county programs
- Guide and assist patients throughout each step of the eligibility verification and benefits process to ensure correct reimbursement
- Conduct patient interviews, in office, beside, or via telephone to make eligibility determinations
- Apply acquired knowledge and expertise to accounts, and apply creativity and flexibility to ever changing patient needs.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Administrative Assistant
Community Alternatives
01.2011 - 01.2013
- Provide a variety of support including office management, clerical, receptionist duties, administrative support and customer service
- Assistant to the director, organizing and prioritizing work, producing and distributing documents, faxing, mailing, copying, emailing as necessary
- Scheduling and facilitating client evaluations, appointments and meetings
- Record and file keeping
- Maintain and purchase supply inventory and petty cash
- Excellent ability to use word processing and software applications
- Immense ability to communicate, assimilate and understand all information to develop a meaningful rapport and written communications.
Owner/ Manager
Perfect Tan and Kutz
01.2007 - 01.2010
- Manage day-to-day business operations
- Hire and train employees to succeed in their positions
- Utilize interpersonal skills while developing customer relationships
- Design salon's company website
- Purchase tanning products, nails, and accessories for resale
- Facilitate weekly inventory evaluations for monthly reports
- Maintain all tanning equipment
- Create and design marketing materials including company logo, business cards, magazine advertisements and postcard mailers
- Conducted monthly sales meetings
- QuickBooks Pro, Microsoft Word, Excel and Google.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Nail Technician -
South Hills Beauty Academy
Pittsburgh, PA04.2009
Associate of Science - Criminology
Community College of Allegheny County
Pittsburgh, PA12.2003
Skills
- Organizational Skills
- Critical Thinking
- Teaching
- Call Handling
- Scheduling
- Time Management
- Teamwork
- Microsoft Office and Excel
- First Aid and CPR
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Timeline
Instructional Aide
Carlynton School District
11.2019 - Current
Paraprofessional/ Special Education
Sto - Rox School District
01.2018 - 10.2019
Eligibility Specialist / Patient Advocate
Alorica
09.2013 - 01.2018
Administrative Assistant
Community Alternatives
01.2011 - 01.2013
Owner/ Manager
Perfect Tan and Kutz
01.2007 - 01.2010
Nail Technician -
South Hills Beauty Academy
Associate of Science - Criminology
Community College of Allegheny County
- Driver's License
- CPR Certification
- First Aid Certification
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