MICHELLE TAWNEY
Phoenix,AZ
Summary
Team-oriented individual with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
9
9
years of professional experience
Work History
Sr. Scrum Master/Project Manager
Silicon Valley Bank
03.2021 - Current
- Successfully resolved technical impediments by collaborating with leadership and core teams across the company, resulting in 25+ successful software deployments.
- Spearheaded two highly successful Scrum teams and became a model for best practices within the organization.
- Optimized company projects by negotiating vendor contract scope & budget, resulting in efficient utilization of company resources.
- Evaluated existing company policies/procedures in accordance with internal controls and industry best practices to provide significant project management process improvements.
- Conducted Agility workshops for development teams, yielding substantial improvements to software deployment quality & efficiency.
- Streamlined the utilization of JIRA system by development teams, improving quality of deployments & optimized workload allocation across resources.
Lead Enhanced Due Diligence Specialist of QA
Silicon Valley Bank
05.2017 - 03.2021
- Completed User Acceptance Testing (UAT) of 2 new systems, ECM and Appian, while also serving as a primary contact and subject matter expert (SME) to answer questions and support training
- Engaged and coordinated with multiple business lines, leading to successful implementation and execution of new systems that improved case management, reporting, and auditing.
- Worked to provide continuous improvement throughout product development lifecycle.
- Mentored risk management team by providing individual coaching & training sessions, resulting in improved functional knowledge & role performance.
- Created a new “Relationship Review Narrative Framework” to reduce redundancies in the current relationship review process, substantially improving work deliverable quality.
Enhanced Due Diligence Analyst
PayPal
04.2014 - 05.2017
- Conducted time-sensitive and thorough analysis of high-risk customer segments for potential AML and suspicious financial activity across multiple jurisdictions.
- Led a team of 10 people to review internal systems and create training plans to address areas in need of improvement, resulting in improved workflow, communication, and resource utilization.
Education
Bachelor of Arts - Psychology
Northern Arizona University
Certified Scrum Master (CSM) -
Scrum Alliance
Skills
- Conflict Resolution
- Interpersonal Skills
- Cross-Functional Teamwork
- Data-Driven Decision Making
- Project Management
- Written and Verbal Communication Skills
- Software Process Management
- Scrum Processes
Timeline
Sr. Scrum Master/Project Manager
Silicon Valley Bank
03.2021 - Current
Lead Enhanced Due Diligence Specialist of QA
Silicon Valley Bank
05.2017 - 03.2021
Enhanced Due Diligence Analyst
PayPal
04.2014 - 05.2017
Bachelor of Arts - Psychology
Northern Arizona University
Certified Scrum Master (CSM) -
Scrum Alliance