Michelle Telles
Lansing,MI
Summary
Versatile professional with expertise in child welfare, banking, and customer service. Demonstrates strong problem-solving abilities and relationship management skills, effectively handling sensitive situations. Recognized for reliability and professionalism, consistently delivering high-quality service in dynamic environments.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Cashier
Alano Club West
Lansing, MI
05.2026 - Current
- Prepared and served beverages with attention to quality and customer preferences.
- Operated cash register, processed transactions efficiently, and gave accurate change.
- Kept work area clean and organized to support safe, welcoming environment.
- Monitored inventory levels and reported shortages to management for restocking.
- Prepared and served hot and cold beverages.
- Used POS system to receive and process customer payments.
- Entered orders into point-of-sale system and handled customer payments.
- Stocked customer service stations with paper goods and beverage supplies.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Bank Teller
Huntington National Bank
Lansing, Michigan
02.2025 - 03.2026
- Handled customer transactions efficiently, contributing to positive customer experiences.
- Addressed customer account inquiries and provided banking services to enhance client satisfaction.
- Executed high-volume transactions with precision, ensuring cash drawer integrity.
- Maintained cash drawer integrity and balanced daily transactions.
Delivery Associate
Sommer Logistics LLC
Gaylord, Michigan
09.2024 - 02.2025
- Safely delivered packages to residential and commercial locations, ensuring customer satisfaction.
- Delivered packages efficiently to ensure timely customer satisfaction.
- Ensured timely deliveries by adhering to stringent deadlines.
- Navigated routes with relevant map programs and GPS systems.
- Coordinated with dispatch to optimize delivery schedules.
- Loaded and unloaded packages at the warehouse.
- Kept vehicle clean and operationally ready for daily routes.
Cashier
Speedway Gas Station
Gaylord, MI
08.2024 - 09.2024
- Welcomed customers warmly, fostering a positive shopping environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits, or change to enhance customer satisfaction.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Managed cash drawer and balanced funds to ensure accurate financial reporting.
- Managed customer inquiries and resolved issues promptly.
- Stocked shelves and organized merchandise displays effectively.
- Maintained clean work area and organized stock to promote an inviting shopping experience.
Cashier
Meijer
Lansing, Michigan
11.2023 - 02.2024
- Achieved high customer satisfaction by delivering efficient service during transaction processing.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit payments accurately and securely.
- Balanced daily transactions on computerized point-of-sale system, ensuring accuracy and accountability.
- Maintained clean and organized checkout areas for customer convenience.
- Performed price verification on special orders and discounts at checkout.
- Welcomed customers and addressed inquiries about store products and services to enhance shopping experience.
- Resolved customer complaints professionally and promptly, contributing to improved customer retention.
Services Program Manager/Child Welfare Supervisor
Michigan Department of Health and Human Services
Benton Harbor/Holland, MI
11.2002 - 11.2022
- Led child welfare operations focused on safety, permanency, and well-being outcomes.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Assessed program compliance with state and federal regulations.
- Identified process, procedure, and system improvements to enhance program delivery cycle.
- Oversaw resolution of issues and challenges affecting program delivery, facilitating effective problem-solving and decision-making.
- Monitored performance metrics to drive timely task completion.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Child Welfare Caseworker
Michigan Department of Health and Human Services
Benton Harbor, Michigan
05.1997 - 11.2002
- Conducted investigations of child abuse and neglect, assessing safety and risk to determine appropriate interventions.
- Investigated reports of abuse or neglect according to agency protocol.
- Conducted comprehensive assessments of child safety and family dynamics.
- Assessed risks associated with potential placements for children.
- Provided case management services to children in foster care and their families.
- Facilitated family meetings to discuss progress and challenges.
- Coordinated resources with community partners to enhance family support systems.
- Provided crisis intervention and support to at-risk families.
- Developed service plans in collaboration with families and service providers.
- Monitored service plan progress to ensure alignment with family needs and objectives.
- Educated families on legal rights pertaining to child welfare issues.
- Advocated for children's best interests in court proceedings.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Assisted in locating suitable permanent homes for children who are unable to remain with their birth families.
- Ensured compliance with federal regulations governing Child Welfare Services programs.
Clinical Social Worker
Pullman Health Systems
Pullman, Michigan
05.1996 - 04.1997
- Delivered individual, family, and group therapy to diverse patient populations, enhancing emotional resilience in a community health setting.
- Partnered with healthcare teams to create tailored treatment plans, improving patient outcomes through integrated care.
- Developed individualized treatment plans based on client assessments and goals.
- Assessed client needs through comprehensive interviews and psychological evaluations.
- Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
- Guided clients in coping strategies and community resources, empowering them to manage their mental health effectively.
- Facilitated group therapy sessions to promote peer support and healing.
- Documented patient progress and maintained accurate case records in compliance with regulations.
Education
Master of Arts - Social Work
Michigan State University
East Lansing, MI05-1996
Bachelor of Arts - Social Work
Michigan State University
East Lansing, MI05-1994
Skills
- Client advocacy
- Empathetic communication
- Conflict resolution
- Time management
- Multitasking
- Organization
- MS office
- Problem solving
- Performance metrics
- Risk assessment
- Compliance monitoring
- Resource identification
- Resource coordination
- Case management
- Team leadership
Certification
Limited License Master of Social Work #6801088587 Date Issued 2/17/26
Timeline
Cashier
Alano Club West
05.2026 - Current
Bank Teller
Huntington National Bank
02.2025 - 03.2026
Delivery Associate
Sommer Logistics LLC
09.2024 - 02.2025
Cashier
Speedway Gas Station
08.2024 - 09.2024
Cashier
Meijer
11.2023 - 02.2024
Services Program Manager/Child Welfare Supervisor
Michigan Department of Health and Human Services
11.2002 - 11.2022
Child Welfare Caseworker
Michigan Department of Health and Human Services
05.1997 - 11.2002
Clinical Social Worker
Pullman Health Systems
05.1996 - 04.1997
Master of Arts - Social Work
Michigan State University
Bachelor of Arts - Social Work
Michigan State University