Michelle Tennant
Pierceton,IN
Summary
Highly motivated to grow and learn with the company
Overview
18
18
years of professional experience
Work History
Investment Casting Operator
Zimmer Biomet
Warsaw, IN
09.2023 - Current
- Operated casting machinery to produce orthopedic devices with precision and adherence to safety protocols.
- Monitored production quality, identifying defects and implementing corrective actions as needed.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Conducted routine maintenance on equipment, ensuring optimal performance and minimal downtime.
Service Writer
Pro Wake Watersports
Leesburg, IN
08.2016 - 11.2023
- Managed customer service inquiries, ensuring timely and accurate responses to enhance client satisfaction.
- Coordinated service appointments, optimizing workflow efficiency and resource allocation for technicians.
- Developed and maintained comprehensive service records, improving data accuracy and retrieval processes.
- Trained new staff on service protocols and company policies, fostering a knowledgeable team environment.
- Oversaw warranty claims process, ensuring compliance with company standards and customer expectations.
- Collaborated with management on strategic initiatives to increase operational efficiency and client retention rates.
- Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Streamlined repair order processes for increased efficiency and productivity.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Front Office Manager
New Market Grocery
North Webster, IN
08.2008 - 09.2016
- Supervised front office operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff on best practices for customer interactions and office procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing during peak hours, enhancing service delivery.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
High School Diploma -
Wawasee High School
Syracuse, IN05.1993
Skills
Customer Service
Organization
Timeline
Investment Casting Operator
Zimmer Biomet
09.2023 - Current
Service Writer
Pro Wake Watersports
08.2016 - 11.2023
Front Office Manager
New Market Grocery
08.2008 - 09.2016
High School Diploma -
Wawasee High School