Michelle Thomas
Show Low,AZ
Summary
Dynamic Store Manager with proven success at Circle K, enhancing customer satisfaction through effective team leadership and innovative merchandising strategies. Skilled in inventory management and problem-solving, I foster a positive environment that drives sales and reduces turnover, ensuring a seamless shopping experience for all customers.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Circle K Convenience Store
Show Low, AZ
2021 - 08.2026
- Managed daily store operations to support consistent customer experience and service standards.
- Scheduled staff shifts and adjusted coverage to support peak business periods. Experienced with Legion Scheduling
- Trained associates on cash handling, POS procedures, and customer service expectations.
- Managed inventory, stocked merchandise, and reduced out-of-stock conditions.
- Monitored fuel area, storefront cleanliness, and safety compliance standards.
- Reviewed sales trends and store performance to improve operational decisions.
- Resolved customer concerns quickly, supporting positive shopping experiences.
- Enforced loss prevention practices and secured cash, merchandise, and store assets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
LNA /Customer Relations
Gila County College
Globe, AZ05.1999
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Store opening and closing
Team leadership
Friendly and positive
Inventory management
Team leadership and coaching
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Inventory control
Employee training
Recruitment and hiring
POS systems
Recruiting and hiring
Store displays
Staff management
Staff supervision
Employee scheduling
Timeline
Store Manager
Circle K Convenience Store
2021 - 08.2026
LNA /Customer Relations
Gila County College