Summary
Work History
Education
Skills
Timeline
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STEPHANIE BUTLER

Hustle,VA

Summary

Detail-oriented Administrative Professional with over 15 years in office management and support roles. Results-driven professional with extensive experience at People's Drug Store, adept in office administration and customer service. Excelled in enhancing customer satisfaction and operational efficiency through effective problem-solving and communication. Demonstrated expertise in financial management and data integrity, ensuring accuracy and compliance. Skilled in handling sensitive information, showcasing a positive attitude and a commitment to excellence.

Work History

Account Payable/Receivable Agent

People's Drug Store
  • Managed 70+ daily calls, addressing inquiries and providing product information, which enhanced customer satisfaction and operational efficiency
  • Processed 255 daily invoices and billed renewed invoiced to clients by maintaining precise financial records, ensuring accuracy and timely billing for improved financial management
  • Handled monthly inventory and supply restocking and reviewed cash operation data, ensuring accurate replenishment and maintaining optimal stock levels
  • Processed and resolved a high volume of daily documentation, collaborating with accounting departments to address and correct invoicing and shipping discrepancies
  • Investigated and resolved customer complaints promptly, demonstrating empathy and efficiency to improve overall customer experience

Police Citizen Aide

Fairfax County Government
  • Served as the first point of contact for the public by managing 100-200 daily calls, addressing inquiries, resolving concerns, providing essential information, and delivering a high level of support
  • Processed and organized a high volume of paperwork daily, by coordinating with accounting departments to resolve invoicing and shipping issues for daily orders
  • Facilitated effective communication and support between sales, marketing, and administrative teams, optimizing operations and contributing to diverse environment in team collaboration
  • Composed and complete routine correspondence and special reports, including search warrants and affidavits, guaranteeing accuracy and compliance with high attention to detail and accuracy
  • Maintain accurate and up-to-date client records and files by conducting regular data audits and applying best practices for data integrity
  • Handle sensitive information with discretion and maintained compliance with confidentiality and data protection regulations, maintaining a secure office environment

Education

Bachelor of Arts - Applied Studies

University of Richmond
Richmond, VA
05.2010

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer Service
  • Office Administration
  • Administrative Duties
  • Phone Answering
  • Communication
  • Reporting
  • Data Entry
  • Organization Skills

Timeline

Account Payable/Receivable Agent

People's Drug Store

Police Citizen Aide

Fairfax County Government

Bachelor of Arts - Applied Studies

University of Richmond

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STEPHANIE BUTLER