Michelle Thompson
Walkerton
Summary
Experienced food service manager with over 30 years of expertise in optimizing department operations for efficiency, performance, and cost control. Strong communicator and strategic planner with excellent conflict management skills. Seeking a challenging position with opportunities for career growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Service Director
Aramark Corporation
06.2024 - Current
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed strategies to improve food service levels for busy facility handling 2000 meals each day.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Provided ongoing mentorship and coaching to kitchen staff members, fostering professional growth while maintaining a positive workplace environment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food Service Director
Aramark Corporation
05.2021 - 05.2024
- Developed strategies to improve food service levels for busy facility handling 2600 meals each day.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Increased kitchen efficiency 30% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Food Service Manager
Aramark Corporation
12.2019 - 05.2021
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 10 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Food and Beverage Manager
Oceanside Resorts Inc.
11.2013 - 11.2019
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Food Service Director
State YMCA Of Michigan Camp Hayowentha
05.1998 - 06.2005
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Oversaw operations for high-volume facility managing 1200 daily meals.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
Education
Some College (No Degree) - Food Services Management
CPPC
Skills
- Staff development
- Inventory management
- Menu development
- Recordkeeping and reporting
- Issue resolution investigation
- Effective task distribution
- Health Code Compliance
- Waste Reduction
- Facilities Planning
- Work Planning and Prioritizing
- Staff Scheduling
- Performance Improvement
Certification
Serve Safe Certified
- SafeServ Food Manager
- Certified TIPS Trainer
Education
other
Timeline
Food Service Director
Aramark Corporation
06.2024 - Current
Food Service Director
Aramark Corporation
05.2021 - 05.2024
Food Service Manager
Aramark Corporation
12.2019 - 05.2021
Food and Beverage Manager
Oceanside Resorts Inc.
11.2013 - 11.2019
Food Service Director
State YMCA Of Michigan Camp Hayowentha
05.1998 - 06.2005
Some College (No Degree) - Food Services Management
CPPC
Similar Profiles
Alex PohrebniakAlex Pohrebniak
Assistant Manager at Aramark CorporationAssistant Manager at Aramark Corporation
L. Annette NeddL. Annette Nedd
Assistant to both the Vice President Global Security and the Associate General Counsel, Legal Department at ARAMARK CorporationAssistant to both the Vice President Global Security and the Associate General Counsel, Legal Department at ARAMARK Corporation
Michelle ThompsonMichelle Thompson
Food Service Director at Aramark CorporationFood Service Director at Aramark Corporation
Kaitlyn BurnsKaitlyn Burns
Restaurant Busser at Swan Lake ChophouseRestaurant Busser at Swan Lake Chophouse
Cole CuskadenCole Cuskaden
Morning Stocker at Lowes Home ImprovmentMorning Stocker at Lowes Home Improvment