Michelle Thompson
Colchester,VT
Summary
Detail-oriented professional with over 16 years of experience in healthcare administration. Skilled in problem-solving and effective communication, successfully improved patient interactions and training programs. Eager to leverage expertise to enhance operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Team Leader - Business Office
Timber Lane Allergy and Asthma
South Burlington, VT
06.2009 - Current
- Acquired expertise in scheduling and processing payments within check-in and check-out procedures.
- Responded to incoming calls regarding prescription scheduling and billing inquiries, ensuring proper call transfers when required.
- Managed claims dispatch to insurance providers to ensure timely processing.
- Enhanced patient care by streamlining appointment scheduling processes.
- Mentored staff on effective communication techniques for patient interactions.
- Delivered training materials to improve onboarding and staff development programs.
- Oversaw the accurate entry of patient and insurance payments, ensuring financial data integrity. Managed the input of medical charges to support billing processes.
- Facilitated onboarding and training processes for new employees.
Education
High School Diploma -
Champlain Valley Union High School
Hinesburg, VT06.1997
Skills
- Teamwork and collaboration
- Problem-solving
- Proficient in MacPractice and Microsoft Word
- Experienced with specialized company software systems
Timeline
Team Leader - Business Office
Timber Lane Allergy and Asthma
06.2009 - Current
High School Diploma -
Champlain Valley Union High School