Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Michelle Tice

Toronto

Summary

Motivated and detail-oriented customer service professional with 20+ years of experience and a strong foundation in medical terminology, claims, and insurance verification. Currently pursuing a Medical Coding degree and seeking to apply healthcare knowledge in a fast-paced, team-oriented environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Rep

CVS Health
02.2019 - Current
  • Verified members' medical insurance eligibility and benefits with high accuracy.
  • Educated patients on coverage options and estimated out-of-pocket expenses.
  • Resolved customer concerns efficiently, maintaining high satisfaction ratings.

Store Manager

Sally Beauty
08.2013 - 01.2019
  • Oversaw daily operations, inventory management, and sales growth.
  • Hired, trained, and led a customer-focused team of 6+ employees.
  • Achieved consistent year-over-year sales increases through strategic planning.

Education

Graduate Certificate - Medical Coding

University of Cincinnati
05.2026

Cosmetology - undefined

Scott College of Cosmetology
02.2004

Skills

  • Medical Insurance Verification
  • Medical Claims
  • Medical Records Management
  • ICD-10 Knowledge
  • CPT and HCPCS Knowledge
  • Medical Terminology
  • Microsoft Office
  • Complaint resolution
  • Account updating
  • Professional telephone demeanor
  • Calm demeanor
  • Call center experience
  • Inbound and outbound calling
  • Documentation
  • Active listening
  • Team collaboration

Certification

Healthcare Information Technology Foundations
| Carnegie Mellon University (OLI)

Understanding and Complying with HIPAA | Udemy

Medical Records Management | Udemy

Promoting a Diverse Leadership Culture | Skillsoft

Rapport Building in Customer Service | Skillsoft

Customer Service: Strengthening Your Service Skills | Skillsoft

Timeline

Customer Service Rep

CVS Health
02.2019 - Current

Store Manager

Sally Beauty
08.2013 - 01.2019

Cosmetology - undefined

Scott College of Cosmetology

Graduate Certificate - Medical Coding

University of Cincinnati

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