Michelle Tice
Toronto,OH
Summary
Detail-oriented Medical Coding student at the University of Cincinnati with strong knowledge of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding systems. Seeking an entry-level medical coding position where I can apply my education, analytical skills, and healthcare customer service experience to ensure accurate coding and compliance with healthcare regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Health
02.2019 - Current
- Verify members’ medical insurance eligibility and benefits with a high level of accuracy.
- Educate patients on coverage options and estimated out-of-pocket expenses.
- Resolve customer concerns efficiently while maintaining strong satisfaction ratings.
- Handle sensitive health information in compliance with HIPAA regulations.
- Utilize healthcare systems to access and document patient insurance information.
Education
Medical Coding Program
University of Cincinnati
04-2026
Skills
- ICD-10-CM, ICD-10-PCS
- CPT & HCPCS Coding
- Medical Terminology
- Medical Ethics & Legal Issues
- Biology & Pharmacology
- Health Applications
- Effective Communication & Teamwork
- Problem-Solving & Conflict Management
- Organizational Skills and Attention to Detail
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic Health Record (EHR) Systems
- 3M Codefinder
- AAPC Codify
- Knowledge of HIPAA Regulations
- Accurate Data Entry and Typing
Affiliations
Student Member – AHIMA (American Health Information Management Association)
Certification
- CPC-A (Certified Professional Coder – Apprentice) – In Progress
- Healthcare Information Technology Foundations – Carnegie Mellon University (OLI)
- Understanding and Complying with HIPAA – Udemy
- Medical Records Management – Udemy
Timeline
Customer Service Representative
CVS Health
02.2019 - Current
Medical Coding Program
University of Cincinnati