Michelle Tillit
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Get Refreshed
Miami, FL
10.2021 - 01.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Delegated work to staff, setting priorities and goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Engaged with existing and potential clients to gain insight into needs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Anesthesia Technician
Somnus Anesthesia
Miami, FL
04.2019 - 01.2021
- Assisted anesthesiologists in the preparation and administration of anesthesia during surgical procedures.
- Assisted with whole range of outpatient patient procedures.
- Ordered supplies needed for OR setup based on anticipated cases scheduled for that day, week, month.
- Provided assistance with intubation and ventilation of patients before, during, and after surgery.
- Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
- Participated in staff meetings discussing new techniques or updates regarding patient care policies.
- Coordinated and set up supplies and equipment for planned procedures.
- Helped place intravenous infusion lines and invasive pressure monitoring devices.
Administrative Assistant
S1 Security Group
Miami, FL
03.2018 - 03.2019
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Server
IHOP
Miami, FL
02.2013 - 07.2016
- Prepared drinks according to standard recipes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in training new servers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Miami Dade College
Miami, FL07-2018
Skills
- Data Analysis
- Program Administration
- Customer Service Management
- Administrative Management
- Schedule Management
- Quality Assurance
- Data Management
- Inventory Management
- Cost Control
- Management Team Building
- Proficient in Word, Powerpoint, Excel & Adobe Photoshop
- Recruitment
- Scheduling
- Relationship Building
- Team Leadership
- Delegation
Timeline
Manager of Operations
Get Refreshed
10.2021 - 01.2024
Anesthesia Technician
Somnus Anesthesia
04.2019 - 01.2021
Administrative Assistant
S1 Security Group
03.2018 - 03.2019
Server
IHOP
02.2013 - 07.2016
High School Diploma -
Miami Dade College
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