Michelle Tompos
Turtle Creek,PA
Summary
Adept Software Quality Assurance Engineer with a proven track record at Vitalant, enhancing software quality and customer satisfaction through expert regression and functional testing, alongside effective teamwork and collaboration. Spearheaded comprehensive test plans and bug resolution, significantly improving product reliability and team efficiency.
Overview
23
23
years of professional experience
Work History
Software Quality Assurance Engineer
Vitalant
01.2018 - Current
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
Manager, Software Integration
Vitalant- Itxm Clinical Services
08.2016 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lab Team Lead
Vitalant- Itxm Clinical Services
03.2012 - 08.2016
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Lab Technician
Vitalant- Itxm Clinical Services
02.2004 - 03.2012
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Lab Assistant
Vitalant- Itxm Clinical Services
06.2001 - 02.2004
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
Bachelor Of Arts - Biology
LaRoche College
Pittsburgh, PASkills
- Regression Testing
- SQL knowledge
- Performance Testing
- Functional Testing
- Test Documentation
- Troubleshooting and resolution
- New feature testing
- Software Functionality Feedback
- Bug Tracking and Resolution
- Teamwork and Collaboration
Timeline
Software Quality Assurance Engineer
Vitalant
01.2018 - Current
Manager, Software Integration
Vitalant- Itxm Clinical Services
08.2016 - 01.2018
Lab Team Lead
Vitalant- Itxm Clinical Services
03.2012 - 08.2016
Lab Technician
Vitalant- Itxm Clinical Services
02.2004 - 03.2012
Lab Assistant
Vitalant- Itxm Clinical Services
06.2001 - 02.2004
Bachelor Of Arts - Biology
LaRoche College