Michelle Toratti
Sartell ,MN
Summary
Detail-oriented healthcare professional with experience in patient access/registration, medical billing/claims, and revenue cycle operations. Skilled in insurance verification, claims resolution, claim appeals, patient support, and multi-department collaboration. Recognized for strong communication, problem-solving, and reliability in fast-paced and high-volume healthcare environments.
Overview
9
9
years of professional experience
Work History
Claims Assistant
CentraCare - St. Cloud Hospital and Rice Memorial Hospital
11.2023 - 10.2025
- Processed front and back end for medical claims, reviewed coding accuracy, resolved denials, and submitted appeals.
- Collaborated with insurance providers to ensure timely reimbursement.
- Assisted patients with billing inquiries and insurance/claims questions. Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings. Maintained accuracy and compliance with payer policies and healthcare regulations.
- Coordinated effectively between multiple departments such as prior authorization, finance and legal teams ensuring smooth flow of information throughout the claims process.
Patient Access Representative
CentraCare Health - St. Cloud Hospital ETC
04.2020 - 11.2023
- Registered patients, verified insurance, and obtained required documentation in a high-volume emergency trauma care setting.
- Communicated with patients and families regarding billing and insurance coverage.
- Collaborated with clinical staff to ensure smooth patient flow and accurate documentation.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Recognized for professionalism, efficiency, and compassionate service.
Behavioral Health Technician
CentraCare - Journey Home
10.2017 - 04.2020
- Supported clients in recovery by providing direct and indirect care, ensuring physical, emotional, and psychosocial needs were met.
- Assisted treatment teams with implementing care plans, maintaining safety, and supporting positive behavioral outcomes.
- Documented progress, communicated observations, and reinforced treatment goals.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Educational Paraprofessional
Saint Cloud Area School District #742
11.2016 - 08.2017
- Served as a liaison between physical education teachers and special education staff, ensuring effective communication regarding student needs and accommodations.
- Managed classroom materials efficiently by organizing resources according to student needs. Assisted classroom teacher with all classroom activities.
- Collaborated with multidisciplinary teams of educators, therapists, and support staff to provide comprehensive educational support for all students.
- Supported teachers and students within classroom as established in partnerships with other staff.
- Promoted a growth mindset amongst students through praise and constructive feedback.
Education
Bachelor of Science - Ecology & Field Biology
Saint Cloud State University
Saint Cloud, MN05-2016
Skills
- Claims processing and management
- Detail-oriented data management
- Patient Registration & Insurance Verification
- Medical Billing & Claims Resolution
- Revenue Cycle & Denial Management
- EHR Systems (Epic)
- Strong Communication & Customer Service
- Problem-Solving & Conflict Resolution
- Compliance & Confidentiality (HIPAA)
- Cross-functional team collaboration
- Reliability & Adaptability
Timeline
Claims Assistant
CentraCare - St. Cloud Hospital and Rice Memorial Hospital
11.2023 - 10.2025
Patient Access Representative
CentraCare Health - St. Cloud Hospital ETC
04.2020 - 11.2023
Behavioral Health Technician
CentraCare - Journey Home
10.2017 - 04.2020
Educational Paraprofessional
Saint Cloud Area School District #742
11.2016 - 08.2017
Bachelor of Science - Ecology & Field Biology
Saint Cloud State University
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