Michelle Toro
Summary
Attentive Customer Service Representative with 5+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Packer
Novolex, Heritage Bag
08.2021 - 05.2022
- Pack bags into box and seal box
- Stack boxes on skids
- Perform quality checks on the product throughout the shift
- Label boxes with proper information
- Maintain area clean and organized
- Perform other duties as assigned by the supervisor.
Warehouse Worker
Select Staffing
10.2018 - 06.2019
- Pack bars into box and seal box
- Remove dog treats from tray into container
- Pack and seal treats into bags.
Driver
Self-employed
08.2017 - 02.2019
- Using Lyft/Uber app: Accept rides
- Pick up passengers and drive them to their destination
- Using Deliver Logic app: Accept delivery order on app
- Order and pick up food
- Perform quality check on order
- Deliver food to customer.
Receptionist
Cal Coast Inspection
05.2017 - 01.2018
- Answer phone calls
- Schedule inspectors for projects
- Data entry and filing
- Helped with payroll and billing
- Handled all outgoing and incoming mail.
Crew Member
Vees Café
03.2015 - 03.2017
- Waited 10 - 12 tables at a time
- Take to go, phone, and delivery orders
- Serve and bus all tables
- Set up tables
- Work with bistro shop POS
- Make beverages
- Responsible for inventory
- Organizing inventory
- Handled money & close registers.
Receptionist
Joseph Farzam Law Firm
08.2015 - 02.2016
- Answer phones
- Direct calls to appropriate person
- Request medical record
- In charge of outgoing and incoming mail
- Filing
- Greet clients
- Set up conference room.
Crew Member
The Colony Cafe
03.2012 - 03.2015
- Work with squirrel POS and handle money
- Take phone orders
- Run food and drinks
- Make coffee drinks, smoothies, milkshake, fresh squeeze juice
- Served yogurt
- Restocking
- Bus tables.
Legal Assistant
Baum Law Firm
02.2011 - 02.2012
- In charge of incoming and outgoing mail
- Set up conference room
- Provide lunch for meeting attendees
- Provide lunch, daily, for attorneys
- Filing.
Education
GED -
Abram Friedman Occupational Center
Los Angeles, CA01.2011
Skills
- Barista Experience
- Busser
- Writing Skills
- Clerical Experience
- Microsoft Office
- Organizational skills
- Self-efficient
- Phone Etiquette
- Safe Food Handling
- Cash Register Operations
- Organizational abilities
- POS System Operation
- Reliability and punctuality
- Package labeling
- Pallet arrangement
- Customer Service
Certification
Driver's License
- Driver's License - 13 years
Work Authorization
Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Timeline
Packer
Novolex, Heritage Bag
08.2021 - 05.2022
Warehouse Worker
Select Staffing
10.2018 - 06.2019
Driver
Self-employed
08.2017 - 02.2019
Receptionist
Cal Coast Inspection
05.2017 - 01.2018
Receptionist
Joseph Farzam Law Firm
08.2015 - 02.2016
Crew Member
Vees Café
03.2015 - 03.2017
Crew Member
The Colony Cafe
03.2012 - 03.2015
Legal Assistant
Baum Law Firm
02.2011 - 02.2012
GED -
Abram Friedman Occupational Center
Driver's License
- Driver's License - 13 years
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