Michelle Torres
The Home Depot Distribution Center
Locust Grove,GA
2
Languages
7
years of professional experience
Dynamic Transportation Coordinator with proven success at The Home Depot Distribution Center, optimizing delivery schedules and enhancing logistics efficiency. Skilled in route planning and team leadership, I consistently resolved shipment issues, improving customer satisfaction and reducing operational costs. Committed to safety and compliance, I fostered a culture of teamwork and proactive problem-solving.
Work History
Transportation Coordinator
2 Years 11 Months- Coordinated transportation schedules to optimize delivery efficiency and minimize delays.
- Managed communication between vendors, drivers, and warehouse staff to ensure timely deliveries.
- Utilized transportation management systems to track shipments and resolve issues proactively.
- Analyzed routing data to improve delivery processes and reduce operational costs.
- Trained new team members on transportation protocols and safety regulations.
- Collaborated with logistics teams to streamline loading procedures and enhance workflow efficiency.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
General Warehouse Associate
5 Years 3 Months- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Assisted in inventory management by accurately counting stock and updating systems.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to meet daily shipping and receiving targets consistently.
- Loaded and unloaded freight, verifying shipments against packing lists for accuracy.
- Conducted regular equipment inspections, reporting any maintenance needs promptly.
- Trained new associates on safe handling practices and efficient warehouse procedures.
- Implemented process improvements that enhanced workflow efficiency within the distribution center.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as Number pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
ICQA Warehouse Associate
7 Months- Conducted inventory audits to ensure accuracy and compliance with company standards.
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safe handling of materials.
- Collaborated with team members to optimize warehouse organization and improve workflow efficiency.
- Performed quality checks on incoming and outgoing shipments to minimize discrepancies.
- Assisted in training new associates on safety protocols and operational procedures.
- Monitored stock levels and reported discrepancies to maintain accurate inventory records.
- Implemented process improvements that enhanced operational effectiveness within the warehouse environment.
- Coordinated with cross-functional teams to streamline supply chain operations and reduce delays.
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
- Developed process improvements with data-driven analysis of warehouse operations.
- Provided ongoing coaching and feedback to team members, fostering continuous improvement.
- Managed inbound shipments, ensuring accurate recording and storage of products.
- Maintained a clean and organized warehouse environment for optimal productivity.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Facilitated communication between different shifts, ensuring smooth transitions without disruptions in workflow or productivity levels.
- Implemented safety protocols, reducing workplace accidents and injuries.
- Collaborated with other departments to optimize supply chain efficiencies.
- Reduced product damage by properly training staff on safe handling techniques.
- Improved inventory accuracy through regular cycle counts and audits.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Processed required paperwork to expedite handling of shipped and received goods.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Cashier
7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and issue resolution.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to improve service delivery times.
- Managed cash drawer accurately, ensuring balanced end-of-shift reports.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma
Skills
Route planning
Logistics functions
Transportation scheduling
Shipping documentation
Workflow coordination
Supply chain coordination
Warehouse operations
Loading & shipping schedules
Policy enforcement
Vehicle inspections
Incident reporting
Safety standards
Equipment inspection
Load optimization
Logistics management
Transportation planning
Managing schedules
Documentation management
Securing loads
Inventory tracking
Handheld scanners
Load planning
Customs compliance
Inspecting vehicles
DOT compliance
Road safety
Decision-making
Team leadership
Quality assurance
Interpersonal communication
Safety procedures
Documentation and reporting
Workplace safety
Material handling
Coaching and mentoring
Supply chain management
Shift planning
Equipment operation
Inventory management
Teamwork
Teamwork and collaboration
Problem-solving
Customer service
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Coordinator
The Home Depot Distribution Center
09.2023 - CurrentRead More
ICQA Warehouse Associate
The Home Depot Distribution Center
01.2023 - 08.2023Read More
General Warehouse Associate
The Home Depot Distribution Center
05.2021 - CurrentRead More
Cashier
Walmart
07.2019 - 02.2020Read More
Jonesboro High School
High School Diploma
Read More