Michelle Travis-Brandley
Waxahachie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Customer Contact Tech
AAFES Headquarters (Dallas)
02.2024 - Current
- Answers inbound calls related to federal debts, collections and return checks. Reviews and researches customer accounts and take appropriate actions based on the account status. Documents collection efforts made according to policies and procedures.
- Answers inbound calls and promotes products and services related to ECP Military Star. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.
- Handles customer and Exchange inquiries on ESSO accounts ( ration balance, credit balance etc). Performs other related duties as assigned.
Warehouse Worker
Madigan Express
12.2010 - 01.2024
- Insures the proper receipt, verification and documentation of merchandise / supplies. Post sell prices on documents. Records discrepancies or damaged shipments, initiates appropriate corrective action.
- Signs receiving reports and other accountable documents. Processes receipts using VDT / PC or other equipment.
- Processes defective / damaged merchandise and take necessary action.
- Off load Exchange Truck
- Assists in taking stock counts and official inventories.
- Compliance with fire, safety, sanitation and security requirements within stockroom area.
- Performs other related duties as assigned. Cashier and ECT.
Exchange Accounting Assistant
GSSC AAFES
06.2005 - 07.2010
- Reviews, procuresses and analyze financial documents for retail facilities to include supporting documents for cash and sales reports.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used accounting software to prepare weekly and monthly financial reports.
Sr. Accounting Assistant
Wurzburg Main Store
06.2004 - 06.2005
- Performs clerical and administrative duties involving various transaction such as (DPP) deferred payment plan, credit cards, check cashing, dishonored checks and reconciles.
- Handles customer inquiries on ESSO accounts ( refund of credit balance, ration balance, ect.)
- Assists in official inventories
- Receiving/ verifying daily cash receipt provide assistance and training to others.
Office Assistant
Service's And Vending
03.1999 - 06.2004
- Maintain files related to long, short term concessionaires and vending report.
- Update and reconcile sales and income for master listing.
- Prepare mall listing, contract folder, concessionaire settlement reports and customer daily sales register.
- Request vending machines for placement and removal. Input monthly vending sales.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Cashier Teller Lead
Fort Sam Houston Main Store (AAFES)
10.1997 - 03.1999
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Receiving/ verifying daily cash receipt provide assistance and training to others.
- (DPP) Deferred payment plan, credit cards and dishonored checks.
Education
High School Diploma -
John H. Reagan
413 E 13th St, Houston, TX 7700805.1985
Skills
- IGLAS
- FMF
- RMDS
- VDT
- Electronic cash registers
- Warehouse dollies
- Manual pallet jack
- Microsoft Outlook and Word
- Account Services
- ATN
- Credit Card Management System
- CCD
Timeline
Customer Contact Tech
AAFES Headquarters (Dallas)
02.2024 - Current
Warehouse Worker
Madigan Express
12.2010 - 01.2024
Exchange Accounting Assistant
GSSC AAFES
06.2005 - 07.2010
Sr. Accounting Assistant
Wurzburg Main Store
06.2004 - 06.2005
Office Assistant
Service's And Vending
03.1999 - 06.2004
Cashier Teller Lead
Fort Sam Houston Main Store (AAFES)
10.1997 - 03.1999
High School Diploma -
John H. Reagan
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