Michelle Trimarco
Fort Collins
Summary
Outgoing Office Manager experienced in overseeing multiple tasks and managing teams. Delivered outstanding customer service through strong work ethic and exceptional interpersonal skills. Focused on contributing to organizational growth and supporting dynamic team environments.
Overview
11
11
years of professional experience
Work History
Hospitality Team Member
Instawork
Fort Collins
07.2025 - Current
- Assisted guests with check-in and check-out procedures efficiently.
- Greeted guests in a friendly and professional manner.
- Provided customer service to ensure guest satisfaction.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure exceptional customer service delivery.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Maintained cleanliness and organization of dining and common areas consistently.
- Supported event setups by arranging seating and preparing spaces effectively.
- Assisted with the preparation of food and beverage items for customers.
- Followed health department guidelines when handling food items.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Adhered to company policies while delivering high-quality hospitality services daily.
- Followed safety protocols to ensure a safe environment for guests and staff.
- Enforced safety regulations among staff members.
- Resolved customer disputes in a timely fashion.
- Managed inventory levels and restocked supplies throughout shifts.
- Monitored inventory levels and replenished stock.
- Provided training support for new hires within the hospitality team.
- Performed opening and closing duties assigned by management.
- Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
- Conducted daily inspections of equipment to ensure proper functioning order.
- Organized tables according to customer preferences.
- Verified identification to ensure compliance with age restrictions for alcohol sales.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
Driver
InnovAge
Loveland
10.2023 - 02.2025
- Operated shuttle buses to transport passengers safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with luggage and provided exceptional customer service.
- Communicated effectively with dispatch to coordinate timely pickups and drop-offs.
- Followed local traffic laws and regulations to promote safe driving practices.
- Collaborated with team members to enhance overall operational efficiency and service quality.
- Adhered to company policies and procedures related to safety and security standards.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Driver
Groome Transportation
Fort Collins
02.2021 - 11.2022
- Operated shuttle buses to transport passengers safely and efficiently.
- Assisted passengers with luggage and provided exceptional customer service.
- Communicated effectively with dispatch to coordinate timely pickups and drop-offs.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Followed local traffic laws and regulations to promote safe driving practices.
- Resolved passenger inquiries and concerns promptly during transit experience.
- Maintained accurate logs of trips, mileage, and fuel usage for reporting purposes.
- Collaborated with team members to enhance overall operational efficiency and service quality.
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Achieved consistently high customer scores due to exceptional service.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Utilized GPS and maps for efficient route planning.
- Operated a variety of vehicles safely in diverse weather conditions.
- Reported any vehicle malfunctions or accidents immediately to management.
- Adapted to changing routes or schedules based on operational needs.
- Adapted to changing routes or schedules based on operational needs.
Office Manager
Tony's Automotive
Loveland
01.2016 - 05.2022
- Managed over 50 customer calls per day, managed 15-20 in-person customers dropping off their vehicles, appointment scheduling, and managed customer accounts to improve productivity initiatives and customer service.
- Established workflow processes, monitored productivity, and modified operations to enhance personnel performance.
- Maintained CRM database with customer updates and report generation.
- Optimized organizational systems for payment collections, AP, deposits and recordkeeping.
- Utilized client and staff feedback to strengthen customer partnerships and drive revenue growth.
- Maintained computer and physical filing systems.
- Coached new hires on company processes, fostering skills to maximize team production.
- Compared vendor prices and negotiated for optimal savings.
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules and appointments for staff and customers.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Maintained accurate records of customer transactions and services.
- Trained new employees on office procedures and systems.
- Developed and implemented efficient filing systems for documents.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with vendors to negotiate service contracts effectively.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NVSkills
- Customer Service Management
- Handling Customer Complaints
- Guest service
- Guest relations
- Reservation management
- Event coordination
- Food preparation
- Hospitality services
- POS system operation
- Check-out procedures
- Payment processing
- Cash handling proficiency
- Food safety awareness
- Inventory management
- Inventory control
- Inventory Oversight
- Quality Assurance
- Safety awareness
- Safety regulations
- Conflict resolution
- Team Management
- Team supervision
- Staff training
- Team collaboration
- Team performance monitoring
- Problem solving
- Complex Problem Solving
- Workflow optimization
- Reliability and punctuality
- Self-motivated initiative
- Adaptable
- Adaptability and flexibility
- Verbal and written communication
- Excellent communication
- Communication skills
- Communication etiquette
- Multitasking proficiency
- Multitasking
- Time management
- Documentation expertise
- Record keeping
- Administrative skills
- Administrative support
- Office organization
- Microsoft Office Suite
- Data entry
- Service operations
- Upselling techniques
- Negotiation
- Dining recommendations
- Local attractions
- Event setup
- Cross-cultural sensitivity
- Professional appearance
- Professional demeanor
- Resilient
- Strong teamwork
- Goal setting
- Dispute mediation
- Team supervision
- Multitasking capacity
- Negotiation
- Service operations
- Excellent communication
- Guest reception
- Data entry
- Multitasking
- Adaptability and flexibility
- Communication etiquette
- Relationship building
- Communication
- Goal setting
- Record keeping
- Planning effectiveness
Accomplishments
- Consolidated lengthy process and procedural documentation which resulted in more effective and timely completion of workflow.
- Achieved Employee of the Month through effectively helping with a job years ago in the casino industry in Las Vegas.
- Achieved completion of PSI Seminars in the Basic Seminar and the PLD Seminar (Pacesetters Leadership Development) with accuracy for development of skills in working with others.
- Foster Parent Certification to open our home for 2 teenage foster children requesting to live in our home. Children in our home for 1 year in 2020 during the pandemic.
Additional Information
Well-versed in all years, makes and models of vehicles and locating information from the vehicle's title.
Timeline
Hospitality Team Member
Instawork
07.2025 - Current
Driver
InnovAge
10.2023 - 02.2025
Driver
Groome Transportation
02.2021 - 11.2022
Office Manager
Tony's Automotive
01.2016 - 05.2022
High School Diploma -
Ed W Clark High School