Michelle Trowbridge
Broadlands,IL
Summary
Detail-oriented Payroll Coordinator with proven success in processing payroll for over 300 employees. Skilled in auditing, data entry, and maintaining confidentiality while resolving discrepancies.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Payroll Coordinator
DSC
Champaign, IL
10.2018 - Current
- Processed payroll for over 300 employees, ensuring timely and accurate payments.
- Managed payroll discrepancies by investigating issues and implementing corrective actions.
- Assisted in developing and maintaining payroll procedures to enhance efficiency.
- Utilized Paychex and Paycom software for payroll processing and reporting tasks.
- Coordinated year-end payroll activities, including W-2 preparation and distribution.
- Liaised with HR to maintain employee records, ensuring alignment with payroll data integrity.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Coordinated efforts between multiple departments during company-wide initiatives affecting employee compensation, such as merit increase or bonus payouts programs implementation.
- Provided customer service to employees regarding payroll inquiries and issues.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Sales Administrator
GFI Digital (formerly Bundy Business Systems)
Champaign, IL
09.2000 - 10.2018
- Enhanced customer satisfaction through timely resolution of inquiries and support requests.
- Coordinated office operations to ensure smooth workflow and efficiency.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Completed bi-weekly payroll for 10 employees.
- Hired, managed, established and monitored goals, conducted performance reviews for delivery driver.
Education
Accounting And Business Management
Parkland College
Champaign, ILSkills
- Bi-weekly payroll processing for two different payrolls; Staff and Individuals we serve
- Data entry
- Recordkeeping skills
- Employee relations
- Payroll auditing
- Reporting
- Coordinating W2s
- Garnishment processing
- Time sheet review
- Telephone and email etiquette
- Ten-key operator
- Check writing
- Microsoft applications
- Wage garnishments
- Customer service
Timeline
Payroll Coordinator
DSC
10.2018 - Current
Sales Administrator
GFI Digital (formerly Bundy Business Systems)
09.2000 - 10.2018
Accounting And Business Management
Parkland College