Michelle Trunick
Seven Fields,PA
Summary
Clinical support specialist, critical to successfully fulfilling home infusion patients' prescriptions. In partnership with other employees, and under the supervision of a pharmacist, my role is in the daily communications with patient delivery needs and medication profile adjustments, assess current condition, validate insurance coverage, and medication supply needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist/Certified Pharmacy Technician
CVS/ Coram Specialty Infusion Services
08.2015 - Current
- Process order entry of all prescriptions and document all supply management activities in patient record using various pharmacy software systems.
- Assist in validating and/or obtaining authorizations for pharmacy services from insurances and/or doctors, as requested.
- Generate the delivery manifest for patient deliveries utilizing shipping methods.
- Process patient prescription refills under direct approval and supervision of the pharmacist based on orders and insurance authorizations.
- Provide compassionate patient education on medication use and potential side effects. Foster positive relationships with patients, improving adherence to treatment plans.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Participate in he asset tracking and initial pump programming when required for patient therapy.
Pharmacy Technician-Compounding Technician
Walgreens Specialty Pharmacy
09.2006 - 06.2015
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Utilized pharmacy management software to process prescriptions efficiently.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Science - Science/ Pharmacy Tech
Community College of Allegheny County
Pittsburgh, PA05-2001
Skills
- Patient communication
- HIPAA
- Epic and HC360 pharmacy software, as well as microsoft word/excel
- Data entry
- Time management
- Adaptability
- Team collaboration
- Medication saftey
Certification
- Pharmacy Technician Certification Board #210119029191316 Issue date: November 30, 2001 - February 28, 2026
Timeline
Clinical Support Specialist/Certified Pharmacy Technician
CVS/ Coram Specialty Infusion Services
08.2015 - Current
Pharmacy Technician-Compounding Technician
Walgreens Specialty Pharmacy
09.2006 - 06.2015
- Pharmacy Technician Certification Board #210119029191316 Issue date: November 30, 2001 - February 28, 2026
Associate of Science - Science/ Pharmacy Tech
Community College of Allegheny County
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