Michelle Tucker
Biloxi,MS
Summary
Dynamic Branch Manager with a proven track record at Lend Nation, excelling in branch operations management and customer service. Enhanced client satisfaction through strategic initiatives and staff development. Skilled in analyzing financial reports to drive operational efficiency, while fostering strong customer relationships and demonstrating excellent time management abilities.
Overview
19
19
years of professional experience
Work History
Branch Manager
Lend Nation
10.2023 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and regulatory standards.
- Managed staff performance through regular training and development sessions, fostering a culture of teamwork.
- Developed and implemented strategies to enhance customer service experience, resulting in higher client satisfaction.
- Analyzed financial reports to identify trends and recommend improvements for operational efficiency.
Customer Service Representative
AT&T Mobility
08.2018 - 05.2024
- Provided exceptional support to customers, resolving inquiries and issues efficiently.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Adapted to diverse customer needs by delivering tailored solutions and recommendations.
- Collaborated with team members to streamline communication processes, enhancing service delivery.
Main Banker
Harrahs Casino And Resort
05.2014 - 12.2016
- Managed customer accounts and transactions, ensuring accuracy and compliance with regulatory standards.
- Assisted clients with inquiries, providing exceptional service to enhance customer satisfaction.
- Processed deposits and withdrawals efficiently, maintaining high levels of transaction accuracy.
- Collaborated with team members to streamline banking procedures and improve operational efficiency.
Player Services Representative
Boomtown Casino
04.2009 - 02.2016
- Assisted guests with inquiries and provided information about casino services and amenities.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
- Processed transactions accurately, maintaining a balanced cash drawer throughout shifts.
Assistant Manager
Dollar General
11.2006 - 08.2012
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Coordinated team schedules and facilitated communication among staff members.
- Implemented inventory management processes to maintain optimal stock levels.
- Trained new employees on company policies and operational procedures.
Education
High School Diploma -
Biloxi High School
Biloxi, MSSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Lend Nation
10.2023 - Current
Customer Service Representative
AT&T Mobility
08.2018 - 05.2024
Main Banker
Harrahs Casino And Resort
05.2014 - 12.2016
Player Services Representative
Boomtown Casino
04.2009 - 02.2016
Assistant Manager
Dollar General
11.2006 - 08.2012
High School Diploma -
Biloxi High School