Michelle Tull
Rogers,AR
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
10
10
years of professional experience
Work History
Quality Control Clerk
Serco, Inc
Rogers, Arkansas
08.2016 - Current
- Monitored task standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by auditing consistency problems or task deficiencies.
- Audited, verified and documented quantifiable characteristics of tasks by comparing against customer specifications and company quality standards.
General Clerk II
Serco, Inc.
Rogers, Arkansas
02.2015 - 07.2016
- Processed consumer applications for healthcare to meet customer requirements.
- Followed customer provided instructions and call scripts when working consumer applications for healthcare and exemptions.
Accounts Payable Clerk
Enterprise Holdings, Inc, Vanguard Car Rental
Tulsa, Oklahoma
10.2006 - 08.2009
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Received and processed all incoming and outgoing mail for the Accounts Payable Department.
- Batched all incoming invoices to be sent to Xerox scan room to be scanned and digitally imaged.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN12.2023
High School Diploma -
Cassville High School
Cassville, MO05.2001
Skills
- Issue Resolution
- Data Analysis
- Customer Service
- Adaptability and Flexibility
- Active Listening
- Critical Thinking
- Team Collaboration
- Audit Assistance
- Attentive and Observant
- Maintaining Quality Assurance Standards
- Data Entry Software
- Team Leadership
- Quality Control Requirements
Timeline
Quality Control Clerk
Serco, Inc
08.2016 - Current
General Clerk II
Serco, Inc.
02.2015 - 07.2016
Accounts Payable Clerk
Enterprise Holdings, Inc, Vanguard Car Rental
10.2006 - 08.2009
Bachelor of Science - Business Administration
Capella University
High School Diploma -
Cassville High School
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