Michelle Urena
The Bronx,NY
Summary
Bringing a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. Excellent customer service with clear communication skills. Talented interpreter with advanced conversational abilities.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Spanish Interpreter
Board Of Elections In The City Of New York
New York, New York
11.2023 - Current
- Assist Spanish speaking voters who don’t understand the voting process so they can vote confidently and correctly.
- Help Spanish-speaking voters understand ballots and instructions.
- Translate between the poll team and the voter
- Explain how to use the ballot, scanner, or electronic machines.
- Assist with check in information and communication.
- Maintain a neutral perspective with the voter and their voting decision.
Cashier
Broadway Liquor and Wine
New York, New York
06.2025 - 11.2025
- Processed customer transactions efficiently at Broadway Liquor and Wine.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers in selecting products based on preferences.
Sales Associate
Metro PCS
New York, New York
11.2021 - 03.2023
- Greet and assist customers in selecting mobile devices and plans.
- Educate and guide customers on device features and services offered.
- Manage inventory levels and organized product displays.
- Activate phones and SIM cards.
- Process billing and payments.
Education
Associate in Criminal Science - Criminal Justice
Bronx Community College
Bronx, NY 08.2016 - 05.2019
George Washington High School
New York, NYSkills
- Spanish language proficiency
- Multilingual communication
- Interpreting techniques
- Electronic voting systems
References
References available upon request.
Timeline
Cashier
Broadway Liquor and Wine
06.2025 - 11.2025
Spanish Interpreter
Board Of Elections In The City Of New York
11.2023 - Current
Sales Associate
Metro PCS
11.2021 - 03.2023
Associate in Criminal Science - Criminal Justice
Bronx Community College
08.2016 - 05.2019
George Washington High School