Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Valdes

El Paso

Summary

Having been part of the Charter Communications team here at Spectrum for nearly a year now, I am highly enthusiastic to further my growth and apply my acquired knowledge and skills in the role of inbound sales supervisor. During the time I have worked as a sales agent, I have been able to hone and apply my abilities and training to achieve what is expected of me as an individual agent and to contribute to the required goals for the teams I have been a part of. Throughout my time here at Spectrum, I have been able to meet and interact with agents who possess diverse personalities, experience and sales knowledge; therefore, I, with my outgoing personality and leadership experience feel ready to oversee and lead a team of sales agents to reach the same amount of success I have achieved as part of this company. I appreciate your consideration for the role of sales supervisor and feel confident that if given the chance, I can help to maintain and uphold the values and core mission that make Spectrum the fastest growing internet provider in the nation. With more than ten years of supervisor experience, apart from being able to motivate our agents to exceed expectations in all aspects of their duties, I am able to create an environment of positivity while continuing to prioritize ethics, production and professionalism. Please find my resume attached and thank you for your consideration

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Sales Mentor

Charter Spectrum
03.2025 - Current
  • Organized regular meetings with key stakeholders to discuss progress, strategize on future prospects, and align objectives across departments.
  • Streamlined sales processes and improved team efficiency, resulting in increased revenue generation.
  • Recognized top performers by implementing a reward system that celebrated achievements while motivating others to strive for excellence.
  • Leveraged expert knowledge of competitor offerings enabling team members to position company products more effectively against rivals.
  • Established clear goals for each team member, fostering accountability and motivation towards achieving success.
  • Identified growth opportunities and mentored sales staff to maximize their potential in various markets.

Residential Inbound Sales

Spectrum
04.2024 - Current
  • As a residential sales agent, my responsibilities are to provide new and existing customers with exceptional communication services, i.e.:internet, mobile phone and television services
  • One also has to work to achieve daily, weekly and monthly goals by following an outlined sales method while maintaining the company's expectation of ethics and integrity
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Supervisor

Burritos " El Capullo"
05.2008 - Current
  • As a kitchen supervisor my responsibility is to oversee the production of the food in order to ensure the quality of the final product
  • I report directly to the owner in order to handle all issues that may negatively impact the production of the food
  • I also supervise the sales of our final product, time in which I need to serve each client in a timely manner
  • Finally, I am responsible for reporting the daily sales to the owner
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Total Loss Adjuster

Fred Loya Insurance
07.2022 - 03.2024
  • As a claims adjuster one has to investigate individual claims in order to reach a settlement agreement with our insured or claimant in order to pay for the damages
  • One has to be able to prioritize daily tasks while being able to tend to a high volume of incoming calls
  • As a claims adjuster one must also be able to de-escalate confrontational situations over the phone and be able to piece together a plan of action to resolve any complaints a customer may present
  • Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
  • Negotiated claim settlements when needed.
  • Assisted in training new adjusters on company procedures and best practices for handling total loss claims effectively.
  • Enhanced customer satisfaction by promptly and accurately assessing total loss claims.

Owner Operator

Club Life
06.2016 - 11.2018
  • As an owner operator I was responsible for handling a daily shift and lead a team in order to fulfill our customers orders
  • I was responsible for tracking my own inventory in order to re-stock
  • We handled a fast paced work environment as my team served over eighty customers during our working hours
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.

Education

Associates - Criminal Justice

El Paso Community College
El Paso, TX
05.2010

Skills

  • Excellent communicator
  • Computer knowledge
  • Critical thinking
  • Active listener
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Multitasking
  • Attention to detail
  • Flexible and adaptable
  • Active listening

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Mentor

Charter Spectrum
03.2025 - Current

Residential Inbound Sales

Spectrum
04.2024 - Current

Total Loss Adjuster

Fred Loya Insurance
07.2022 - 03.2024

Owner Operator

Club Life
06.2016 - 11.2018

Supervisor

Burritos " El Capullo"
05.2008 - Current

Associates - Criminal Justice

El Paso Community College
Michelle Valdes