Michelle Valdez
Charlotte,NC
Summary
Dynamic and detail-oriented professional with experience at Atrium Health, excelling in administrative support and customer service. Proven ability to manage high-volume calls and maintain HIPAA compliance while ensuring confidentiality. Skilled in data entry and record management, demonstrating strong organizational skills and a commitment to operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Intern (Academic Credit)
Duke Energy
12.2025 - 02.2026
- Provided administrative and operational support as part of academic internship
- Assisted with documentation, data entry, and internal coordination
- Followed safety, compliance, and company procedures
Administrative Assistant
Atrium Health
08.2024 - 12.2025
- Manage high-volume incoming calls, patient scheduling, and administrative coordination.
- Support management with documentation, billing, and data entry tasks.
- Maintain accurate records, and ensure confidentiality in compliance with HIPAA standards.
- Coordinated schedules and appointments for medical staff and patients.
- Maintained inventory of office supplies, placing orders as necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative (Seasonal, Part-Time)
Access One
06.2024 - 09.2024
- Provided overnight customer service and call support in a high-volume call center environment.
- Resolved customer inquiries efficiently while maintaining a positive and professional tone.
- Managed confidential account information with accuracy and attention to detail.
- Demonstrated reliability and strong time management while balancing part-time weekend shifts.
Education
Associate Degree - Project Management
Central Piedmont Community College
01.2027
Skills
- Administrative support and scheduling
- Customer service and call handling
- Data entry and record management
- HIPAA compliance and confidentiality
- Microsoft
Certification
National Occupational Competency Testing Institute (NOCTI) Micro-Credential, Ambulating Aids, Patient Positioning, Vital Signs
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Operations Intern (Academic Credit)
Duke Energy
12.2025 - 02.2026
Administrative Assistant
Atrium Health
08.2024 - 12.2025
Customer Service Representative (Seasonal, Part-Time)
Access One
06.2024 - 09.2024
Associate Degree - Project Management
Central Piedmont Community College