Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Van Cleave

Albany

Summary

Dependable Dispatcher with an understanding of the transportation industry. Ready to take the next step by joining a new organization where exceptional skills will be valued.

Overview

25
25
years of professional experience

Work History

Transportaion Dispatcher

Corvallis Transit
Corvallis
09.2020 - Current
  • Managed passenger inquiries, providing timely information and resolving concerns effectively.
  • Assisted in training new dispatchers on operational procedures and software usage.
  • Communicated with drivers to relay instructions and address service issues promptly.
  • Monitored vehicle locations using GPS technology for real-time tracking and adjustments.
  • Collaborated with maintenance teams to ensure vehicle readiness and safety compliance.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Provided support to drivers in regard to directions, paperwork.
  • Researched alternate routes, when necessary, due to traffic or road conditions.
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Assisted in the development of policies and procedures to streamline dispatch operations.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.

Nail Technician

Self employed
Bend
09.2000 - 07.2018
  • Provided high-quality nail care services to diverse clientele.
  • Developed strong relationships with clients to encourage repeat business.
  • Maintained a clean and organized work environment for safety and hygiene.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Completed the bookkeeping and tax preparation necessary to run a personal business.

Education

Licensed Nail Technician - Nail Technician

Je Boutique Beauty School
El Cajon, CA
09-2000

Skills

  • Complaint resolution
  • Team collaboration
  • Problem solving
  • Time management
  • Customer relations
  • Telephone etiquette
  • Dispatch of drivers
  • Driver scheduling proficiency
  • GPS tracking
  • Dispatch software

References

References available upon request.

Timeline

Transportaion Dispatcher

Corvallis Transit
09.2020 - Current

Nail Technician

Self employed
09.2000 - 07.2018

Licensed Nail Technician - Nail Technician

Je Boutique Beauty School

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