Michelle van Hell
San Antonio,TX
Summary
Driven professional with extensive expertise in customer service and cash handling at Whataburger. Demonstrates exceptional problem solving skills and thrives in fast paced environments while cultivating positive relationships. Acknowledged for upholding rigorous workplace safety standards and effectively promoting products. Solid foundation in teamwork and organization, consistently delivering high quality service to customers and colleagues.
Overview
9
9
years of professional experience
Work History
Front desk receptionist
Pain management and wellness center
San Antonio, TX
2026.01 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
crew member
Whataburger
San Antonio, TX
2017.03 - Current
- Answer product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Assisted customers with food selection, inquiries, pricing, and order customization requests.
- Processed cash and credit payments rapidly and accurately.
- Worked night and weekend shifts during the holiday season
- Develop and maintain positive working relationships with others to reach business goals.
- Maintained clean dining room, lobby, and service areas at all times.
- Immediately reported accidents, injuries, or unsafe work conditions to the manager.
- Delivered quality service by providing a warm and welcoming environment.
Education
Associate of Science - Biology pre-Professional
San Antonio College
San Antonio, TX2023-06
High School Diploma -
Douglas MacArthur High School
San Antonio, TX2018-06
BBA - Business Management And Finance
The University of Texas At San Antonio
San Antonio, TXSkills
- Problem-solving and multitasking
- Customer service and hospitality
- Adaptability and energy
- Cash handling expertise
- Fast-paced environment proficiency
- Team collaboration
- Physical endurance
- Time management
- Attention to detail
- Supplies monitoring and restocking
- Assertiveness
- Sales skills
- Food preparation
- Workplace safety practices
- Telephone etiquette
- Ordering procedures
- Product promotion
Accomplishments
- Employee of the month: March 2018
- Member of Student Council: two years (secretary: one year)
- Drill dance team: three years (lieutenant: one year)
- Girl Scouts cookie seller: four years
Volunteer Experience
- Texas Animal Humane Society
- McAllister Park
- Military supply packaging
- San Antonio Food Bank
Timeline
Front desk receptionist
Pain management and wellness center
2026.01 - Current
crew member
Whataburger
2017.03 - Current
Associate of Science - Biology pre-Professional
San Antonio College
High School Diploma -
Douglas MacArthur High School
BBA - Business Management And Finance
The University of Texas At San Antonio