Michelle Van Wagenen
Sandy,UT
Summary
20+ years as a customer service-paralegal representative focused on providing the highest level of customer services to clients while acting as their point of contact through the entire credit repair process. I am consistent in delivering, and leveraging my industry knowledge of complex credit repair processes. I am able to cultivate relationships with new & prospective customers by building credibility and trust. I find immense satisfaction from motivating, educating, and empowering clients.
Overview
20
20
years of professional experience
Work History
Early Intervention Assistant
Jordan School District
09.2023 - Current
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
Client Services Paralegal
Lexington Law Firm
10.2003 - 05.2023
- Championed Client Awareness by delivering clear and concise communications
- Cultivated strong client relationships by being a dedicated point of contact
- Fostered compliance with regulation: Ensured adherence to industry standards and legal requirements
- Safeguard intellectual property and confidential information
- Lead contact with directing attorney surrounding clients concerns
- Responsible for maintaining 3,000 customers from a company that was acquired by Lexington
- Executed the independent merger of all client’s case files.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Contributed to successful case outcomes through diligent fact investigation.
Education
Associate of Science -
Salt Lake Community College
01.1995
Skills
- Communication
- Problem Solving
- Meeting Support
- Data Entry
- Training
- Active Listening
- Client Retention
- Credit Analysis
- Compliance
- Risk Management
- Critical Thinking
- Time Management
Volunteer Experience
Prepare and serve meals to those experiencing homelessness at The Road Home, and the Geraldine E. King Woman’s Resource Center.
Timeline
Early Intervention Assistant
Jordan School District
09.2023 - Current
Client Services Paralegal
Lexington Law Firm
10.2003 - 05.2023
Associate of Science -
Salt Lake Community College
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