Michelle Vasquez
San Antonio,TX
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
12
12
years of professional experience
Work History
Business Manager
Dillards Department Store
San Antonio, TX
03.2022 - 12.2024
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Provided feedback to improve strategies, programs and initiatives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Delegated work to staff, setting priorities and goals.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Inventory Specialist
Academy Sports Outdoors
San Antonio, TX
07.2018 - 03.2022
- Maintained accurate and up-to-date inventory records.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Weighed mail to determine correct postage.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Provided support during internal audits related to material management processes.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Responded promptly to customer inquiries regarding product availability.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Performed regular cycle counts to ensure accuracy of inventory records.
Sales Associate
Walmart
San Antonio, TX
04.2013 - 06.2018
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
South San High School
San Antonio, TX06-1999
Skills
- Consulting
- Business planning
- Lead generation
- Strategic planning
- Employee scheduling
- Product launches
- Human resources management
- Documentation proficiency
- Retail operations management
- Customer retention
- Business development
- Staff training
- Customer relations
- Sales and marketing
- Team building and leadership
- Customer relationship management
- Recruiting and hiring
- Decision-making
- Staffing level maintenance
- Customer service
- Verbal and written communication
- Performance evaluations
- Policy implementation
- Project management
- Employee motivation
- Coaching and mentoring
- Loss prevention
Languages
Spanish
Limited
Timeline
Business Manager
Dillards Department Store
03.2022 - 12.2024
Inventory Specialist
Academy Sports Outdoors
07.2018 - 03.2022
Sales Associate
Walmart
04.2013 - 06.2018
High School Diploma -
South San High School