Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Verano

Michelle Verano

Bergenfield

Summary

Dynamic and result-oriented professional with extensive experience in the hospitality sector; notably at Monarch Rooftop and Caldera at Vida. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional interpersonal skills and sales expertise. Proven track record in teamwork and collaboration, significantly contributing to a positive dining experience for guests.

Overview

4
4
years of professional experience

Work History

Cocktail Waitress

Monarch Rooftop
04.2022 - 07.2024
  • Ensured customer satisfaction, answered customer questions, resolved issues, and maintain a professional and friendly attitude.
  • Sold different types of Bottles.
  • Organized inventory, and have knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests.
  • Multi-tasked, customer service, and organizational skills, as well as experienced with POS and credit card systems and cash handling skills.

Cocktail Server

Caldera at Vida
03.2021 - 04.2022
  • Took beverage orders from customers, and also act as cocktail tour guides, and making recommendations.
  • Communicating requests to the kitchen or bar stuff and also assisted bartenders with additional tasks.
  • Processed payments.

Rooftop Lounge Hostess

Monarch Rooftop
08.2020 - 02.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - Physical Therapy

Velez College
Cebu City, Philippines
03.2020

High School Diploma -

University of Cebu
Cebu City, Philippines
03.2018

Skills

  • Professionalism
  • Warm and Friendly
  • Customer Service
  • Sales Expertise
  • Interpersonal Skills
  • Problem Solving
  • Strong Multi-tasking
  • Teamwork and Collaboration
  • Hospitality Service Expertise
  • Energy and Enthusiasm
  • Goal Setting

Timeline

Cocktail Waitress

Monarch Rooftop
04.2022 - 07.2024

Cocktail Server

Caldera at Vida
03.2021 - 04.2022

Rooftop Lounge Hostess

Monarch Rooftop
08.2020 - 02.2021

Bachelor of Science - Physical Therapy

Velez College

High School Diploma -

University of Cebu

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Michelle Verano