SADIE CORDOVA
Boise,ID
Summary
Customer-focused professional with a background in high-volume hospitality, team support, student advising, and safety-conscious supervision. Brings clear communication, calm problem-solving, responsible guest care, and dependable teamwork to fast-changing service environments.
Overview
8
8
years of professional experience
Work History
Cocktail Waitress
Pioneer Saloon
Sun Valley, ID
05.2026 - 08.2026
- Delivered attentive food and cocktail service in fast-paced environment, managing multiple orders while ensuring prompt, friendly, professional guest interactions.
- Anticipated guest needs, built positive rapport, and communicated clearly with customers and team members to coordinate timely service.
- Verified identification and adhered to responsible alcohol-service practices, ensuring guest safety and compliance with establishment standards.
- Processed cash and card transactions accurately while supporting opening and closing procedures.
- Responded professionally to customer concerns and worked to resolve issues while protecting the overall guest experience.
Student Advising Intern
University of Idaho
Moscow, ID
05.2021 - 05.2026
- Supported multiple students daily through one-on-one advising conversations on academic schedules, career paths, applications, and employment opportunities, while enhancing their decision-making.
- Communicated complex or changing information clearly, guiding students in identifying practical next steps to achieve their goals.
- Served as a patient and attentive listening resource, tailoring communication to individual needs, fostering trust and rapport.
- Worked with students from diverse backgrounds and maintained professionalism, discretion, and a supportive environment.
Lead Counselor
Mountain Adventure Tours
Sun Valley, ID
05.2023 - 08.2023
- Supervised and mentored groups of 12–15 children during daily activities, outings, and overnight camping trips, while maintaining structure, safety, and positive engagement.
- Monitored participant well-being and adapted to changing needs during extended trips, ensuring safety and support.
- Planned age-appropriate itineraries and recreational activities while communicating expectations clearly and encouraging teamwork.
- Applied CPR/First Aid, wilderness-safety, and emergency-response training; followed incident-reporting and safety procedures.
- Managed medications and participant needs, maintaining accurate records and ensuring accountability for trip resources.
- Oversaw funds for meals, supplies, and activities, ensuring accuracy and organization to support trip logistics.
Shift Lead
Dutch Bros
Eagle, ID
08.2018 - 08.2021
- Led daily shift operations in a high-volume customer-service environment while coordinating a team of approximately eight employees.
- Trained and supported team members, communicated priorities, and adapted operations to ensure seamless service during peak periods.
- Resolved customer concerns with patience and professionalism, fostering a welcoming service environment that encouraged repeat business.
- Managed opening and closing procedures, ensured accurate cash handling, till balancing, and tip distribution to maintain financial integrity.
Server
Lucky Fins
Meridian, ID
05.2021 - 08.2021
- Coordinated with hosts, bartenders, and kitchen staff to ensure timely service and enhance customer experience.
- Balanced multiple guest needs and orders while maintaining clear communication with coworkers in a fast-paced environment.
- Delivered attentive guest service using Lucky Finns menu knowledge and hospitality standards.
- Recorded food and beverage orders accurately using a POS system. accurately through a POS system and table service.
- Presented seafood specials, daily features, and drink selections to guests.
Education
Bachelor of Science - Psychology
University of Idaho
Moscow, ID05-2026
Skills
- Customer Service & Hospitality
- Food Safety Practices
- Cash Handling & Accountability
- Guest Needs & Service Recovery
- Bartending Certification
- Issue Resolution
- Collaboration
- Clear Communication
- Adaptability
- Professionalism
Personal Information
Availability: Available for variable schedules, weekends, holidays, and overnight travel
ADDITIONAL QUALIFICATIONS
- Current U.S. Passport
- Willing to relocate for base assignment
- Native English Speaker
References
Paul Alderete paulalderete@uidaho.edu
Michael Cordova mlcordova@fbi.gov
Timeline
Cocktail Waitress
Pioneer Saloon
05.2026 - 08.2026
Lead Counselor
Mountain Adventure Tours
05.2023 - 08.2023
Student Advising Intern
University of Idaho
05.2021 - 05.2026
Server
Lucky Fins
05.2021 - 08.2021
Shift Lead
Dutch Bros
08.2018 - 08.2021
Bachelor of Science - Psychology
University of Idaho