Pamila Laam
Houston,TX
Summary
Motivated and community-driven professional with a strong foundation in leadership, volunteer service, and customer relations. Skilled in teamwork, communication, and advocacy, with experience supporting youth, fostering community engagement, and excelling in hospitality. Strives to expand impact in serving others.
Overview
11
11
years of professional experience
Work History
Cocktail Waitress
Tribeca
Houston, TX
01.2021 - Current
- Deliver high-level service during private events and upscale dining.
- Ensure guest satisfaction through attentive and personalized service.
- Collaborate with event teams to provide seamless experiences.
- Develop strong rapport with regular patrons, fostering a loyal customer base.
Waitress
Scott Gertner's Rhythm Room
Houston, TX
01.2020 - Current
- Handle high-volume shifts while maintaining quality service.
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provide excellent service in a fast-paced live music environment.
- Build lasting relationships with guests through hospitality.
- Maintain cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
Fine Dining Server
The Warwick
Houston, TX
01.2022 - 01.2023
- Demonstrated expertise in fine dining etiquette and menu offerings.
- Delivered exceptional service in an upscale dining environment.
- Collaborated with team members to create seamless dining experiences.
Sales Associate
Target
Lincoln, NE
01.2018 - 01.2020
- Guided customers through purchase decisions while sharing expert product knowledge.
- Arranged merchandise displays to enhance product visibility in the store. and supported inventory management.
- Ensured efficient store operations and optimal appearance through regular maintenance and organization.
Customer Service Associate
Bed Bath & Beyond
Lincoln, NE
01.2016 - 01.2018
- Facilitated customer purchases and returns, ensuring satisfaction and loyalty.
- Enhanced communication and problem-solving skills to effectively address customer inquiries.
- Ensured guests enjoyed shopping by offering assistance and addressing needs.
- Developed cross-functional versatility by training in multiple departments, ensuring seamless store operations and high-quality customer service even during significant staffing shortages.
Education
Bachelor of Social Work -
University of Houston–Downtown
Houston, TX12-2026
Associate of Arts - Sociology
Houston Community College
Houston, TX01-2024
Skills
- Customer Service & Hospitality
- Communication
- Teamwork
- Multitasking
- Cultural Humility
- Leadership & Mentorship
- Community Advocacy
Timeline
Fine Dining Server
The Warwick
01.2022 - 01.2023
Cocktail Waitress
Tribeca
01.2021 - Current
Waitress
Scott Gertner's Rhythm Room
01.2020 - Current
Sales Associate
Target
01.2018 - 01.2020
Customer Service Associate
Bed Bath & Beyond
01.2016 - 01.2018
Bachelor of Social Work -
University of Houston–Downtown
Associate of Arts - Sociology
Houston Community College