Veronica Makis
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
28
28
years of professional experience
Work History
Cocktail Waitress
Excalibur Hotel And Casino
Las Vegas, NV
05.1996 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Education
Elementary Education - Education of Individuals in Elementary Special Education Programs
Unlv
Las Vegas, NVSkills
- Kitchen staff coordination
- High-volume dining
- Alcohol Intake Awareness
- Cleaning and sanitization
- Adaptable Personality
- Knowledge of Identification regulations
- Order Management
- Team Player
- Adaptable and Flexible
- Reliable and Responsible
- Energy and enthusiasm
- Cool Under Pressure
- High Energy and Stamina
- Hospitality best practices
- Maintaining Composure
- Hospitality service expertise
- Order Taking and Fulfillment
- Warm and Friendly
- Outgoing and Friendly
- Efficient Service
- Accurate Cash Handling
- Customer Complaint Resolution
- ID Verification
Timeline
Cocktail Waitress
Excalibur Hotel And Casino
05.1996 - Current
Elementary Education - Education of Individuals in Elementary Special Education Programs
Unlv