Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Videau

Tallahassee,FL

Summary

  • More than 9years of successful experience in customer service. Seeking a dedicated Position. A position that will utilize my proven organizational abilities.
  • Possess solid experience with expertise in proving support in a high call volume environment. Exceptional computer aptitude and telephone etiquette, very energetic with strong time management skills that thrive in a fast pace, dynamic environment.
  • A team player acknowledged as "Total Quality Customer Service Professional."
  • Communicate well with a wide variety of people with the attention to positive relations.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Esposito Garden Center
03.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Performed research to collect and record industry data.

Customer Service Representative

AT&T
02.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Direct Tv
09.2021 - 01.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

West Corp
03.2018 - 01.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

AA Computer Science - Computer And Information Sciences

TMCC
Reno, NV
06-2013

High School Diploma -

Berkeley High School
Berkeley, CA
06-1997

Skills

  • Strong ability to follow chain of command and treat both subordinates and management with the utmost respect
  • Effectively manage high volume inbound calls
  • Willingness to work extended hours to meet company needs
  • Excellent Customer Service, Outstanding problem solver abilities
  • Reliable, Responsible, Hardworking, Self-starter that can be counted on to complete assignments
  • Easily establishes communication and interpersonal skills with the ability to relate warmly with people
  • Dedicated in Customer Service excellence
  • Excellent working knowledge using Power point, Microsoft Word,Excel, Word Perfect, and Data Entry

Timeline

Administrative Assistant

Esposito Garden Center
03.2024 - Current

Customer Service Representative

AT&T
02.2022 - 03.2023

Customer Service Representative

Direct Tv
09.2021 - 01.2022

Customer Service Representative

West Corp
03.2018 - 01.2021

AA Computer Science - Computer And Information Sciences

TMCC

High School Diploma -

Berkeley High School

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Michelle Videau