Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michelle Villa

Houston,TX

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. With more than 10 years experience knowledgeable about JPMorgan Chase practices and documentation requirements. Meet and exceed sales expectations on a consistent basis. Highly effective at winning new business and driving growth.

Overview

11
11
years of professional experience

Work History

Senior Account Specialist

JPMorgan Chase
Houston, TX
01.2021 - Current
  • Take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Consistently maintain in compliance with all regulatory and actively maintain current and in full adherence with company policies
  • Document customer account activities thoroughly and concisely
  • Demonstrate resiliency and extreme adaptability in a fast-paced environment
  • Navigate multiple technologies while staying engaged with customers
  • Approach problems logically and with good judgement to ensure appropriate customer outcome

Personal Banker/ Manager On-Duty

J.P Morgan Chase
Bronx, NY
12.2019 - 01.2021
  • Exceeding banks campaign by reaching sales goal.
  • Creating "potential opportunities" pipeline for accrual and increased revenue production
  • Leading team during the absence of Branch Manager

Lead Associate Operations

J.P. Morgan Chase
Bronx, NY
03.2017 - 12.2019
  • Maintaining accurate branch operations and efficient controls
  • Observing employees and acknowledging areas of opportunities for improvement through coaching
  • Work with branch manager to set the tone of the branch environment to provide an exceptional customer experience

Teller

J.P. Morgan Chase
Bronx, NY
11.2011 - 03.2017
  • Executed customer transactions, including deposits, withdrawals.
  • Maintained friendly and professional customer interactions

Education

High School Diploma -

A Philip Randolph High School
New York, NY
06.2006

Skills

  • Strong team-builder
  • Strong understanding of risks and controls
  • Exceptional communication skills
  • Strong analytical, investigative, and problem solving skills
  • Ability to work unsupervised and self-motivate
  • Strategic sales knowledge
  • Goal - oriented
  • Friendly & Team Player
  • Fluently in English and Spanish

Affiliations

Diversity And Inclusion Team Member for J.P.Morgan Chase

Timeline

Senior Account Specialist

JPMorgan Chase
01.2021 - Current

Personal Banker/ Manager On-Duty

J.P Morgan Chase
12.2019 - 01.2021

Lead Associate Operations

J.P. Morgan Chase
03.2017 - 12.2019

Teller

J.P. Morgan Chase
11.2011 - 03.2017

High School Diploma -

A Philip Randolph High School

Similar Profiles

CREATE PROFILE