MICHELLE VILLAGRAN
Ocala,Florida
Summary
Dynamic and reliable server with a proven track record at Taco N' Madre, excelling in team collaboration and communication. Adept at resolving customer complaints and enhancing guest satisfaction through active listening and problem-solving. Bilingual and skilled in multitasking, ensuring efficient service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Server
Taco N' Madre
Ocala, USA
08.2025 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided prompt responses to customer inquiries, recommended menu items, and accurately recorded orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with team members during busy shifts to enhance workflow and ensure excellent guest experiences.
- Fostered strong connections with regular customers, creating a welcoming atmosphere.
Server Assistant
Longhorn Steakhouse
Ocala, USA
06.2022 - Current
Customer Service Cashier
Wayne's Cleaners
Ocala, USA
09.2023 - 09.2025
- Resolved customer complaints swiftly, enhancing overall satisfaction levels.
- Resolved customer complaints promptly, contributing to overall satisfaction levels.
- Actively listened to customers and addressed concerns efficiently, escalating major issues to supervisor when necessary.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Westport High School
Ocala, FLDental Hygiene -
College of Central Florida
Ocala, FLSkills
- Team collaboration
- Communication
- Multitasking
- Reliability
- Bilingual
Timeline
Server
Taco N' Madre
08.2025 - Current
Customer Service Cashier
Wayne's Cleaners
09.2023 - 09.2025
Server Assistant
Longhorn Steakhouse
06.2022 - Current
High School Diploma -
Westport High School
Dental Hygiene -
College of Central Florida