Michelle Villareal
Lubbock,TX
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSummary
Client-centered with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager Wound Care
Steward Health / Quorum Health
Big Spring, Tx
08.2023 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Eligibility Specialist /Patient Financial Counselor
Steward Health Care
Big Spring, TX
10.2021 - 08.2023
- Responsible for screening all self pay patients to determine whether or not Patient eligibility for Medicaid or Charity
- Collecting all the documents needed to process the charity applications
- Help registrars to verify patient’s insurance and benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Store Manager
LoanStar Title Loans
Big Spring, TX
10.2019 - 08.2020
- Customer Service and Sales and Collection
- Assisting customers with any questions about the loan process and the billing process
- Preparing daily deposits and weekly and monthly reports for corporate
- Responsible for setting the branch sales and collection strategies and goals.
Lead Teller
CITIZENS Federal Credit Union
Big Spring, TX
11.2013 - 06.2019
- Monitor the teller line, interacting with customers
- Process customer transactions, and resolve customer complaints and concerns
- Balance cash drawers daily
- Train new tellers.
Branch Manager
Woodforest National Bank
Big Spring, TX
08.2009 - 11.2013
- Overseeing the daily operation of the Branch
- Managing the resource and staff development training, sales goals, delivering customer service, and growing into locations.
Payroll Clerk/Accounts Payable
Coahoma ISD
Coahoma, TX
08.2006 - 08.2009
- Maintain payroll information and calculating pay and deductions then entering data to the payroll system
- Handled vendor, invoices, and bills, and recorded all the short term debits in the general ledger.
Skills
- Knowledgeable in [Software]
- Telephone etiquette
- Recordkeeping and data input
- Data management
- Reliable & trustworthy
- Organization
- Communication
- Basic math
Certification
Cashier Customer Service (10+ years)
Cash Handling (10+ years)
Customer Service (10+ years)
Store Management Experience (5 years)
Accounts Payable (10+ years)
Sales Management (10+ years)
Payroll (8 years)
Accounts Receivable
Computer skills (10+ years)
Office experience (10+ years)
Supervising experience (10+ years)
Management (10+ years)
Additional Information
- Authorized to work in the US for any employer
- Additional Information Bilingual
Timeline
Office Manager Wound Care - Steward Health / Quorum Health
08.2023 - Current
Eligibility Specialist /Patient Financial Counselor - Steward Health Care
10.2021 - 08.2023
Store Manager - LoanStar Title Loans
10.2019 - 08.2020
Lead Teller - CITIZENS Federal Credit Union
11.2013 - 06.2019
Branch Manager - Woodforest National Bank
08.2009 - 11.2013
Payroll Clerk/Accounts Payable - Coahoma ISD
08.2006 - 08.2009