Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Michelle Viola

Oakdale,NY

Summary

Dynamic Director of Nursing with extensive experience at NYCBS, excelling in professional development and clinical leadership. Proven track record in enhancing staff performance through targeted training and effective team supervision. Skilled in multidisciplinary collaboration and strategic planning, fostering a culture of excellence in patient care and operational efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Nursing

NYCBS
, NY
01.2023 - Current
  • Implement training programs for nursing personnel.
  • Manage the daily operations of the nursing department, oversee a team of 1000 + nurses, and support staff.
  • Lead and mentor nursing personnel to enhance performance and morale and foster a collaborative environment to promote teamwork.
  • Delegate tasks effectively, and ensure smooth operations within the unit.
  • Conduct regular staff evaluations, and provide feedback for professional development.
  • Communicate effectively with interdisciplinary teams, physicians, and administrators.
  • Enhance staff performance through regular training sessions and professional development opportunities.
  • Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
  • Collaborate with interdisciplinary teams to develop efficient care strategies.

Director of Health and Wellness

The Knox School
, NY
06.2018 - Current
  • Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns, promptly.
  • Improve communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
  • Maintain accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Provide compassionate care for patients experiencing acute symptoms, offering emotional support, and comfort during stressful situations.
  • Streamline processes for efficient patient registration, reducing administrative burdens on healthcare providers during peak hours.
  • Obtain case history, and gather triage information to determine the appropriate avenue for care.

RN – OB/Postpartum/Labor & Delivery/Detox

St. Charles Hospital
, NY
06.2017 - 03.2023
  • Delivered exceptional care to high-risk obstetrical patients with conditions including preeclampsia, gestational diabetes, and multiple fetuses
  • Managed as the circulating nurse for emergent and non-emergent cesarean sections, overseeing preoperative and postoperative care
  • Provided support to other units by floating to meet the diverse needs of each department.
  • Enhanced patient satisfaction through effective communication, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care.
  • Administered medications accurately and safely.
  • Educated patients on disease management and self-care techniques.
  • Mentored new nursing staff, contributing to a supportive work environment and improving retention rates.
  • Managed nursing teams with department objectives to enhance overall performance metrics within the healthcare facility when assigned as charge nurse.

RN – Labor & Delivery

Winnie Palmer Hospital
10.2015 - 06.2017
  • Managed post-operative care for patients in the PACU, administering medications and monitoring vital signs to ensure optimal recovery
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
  • Provided education and support to new mothers on breastfeeding techniques, infant care, and postpartum recovery, promoting positive health outcomes for both mother and baby.

RN

Good Samaritan Hospital Medical Center
02.2013 - 10.2015
  • Provides nursing care to patients with post-surgical procedures, acute/chronic medical illnesses
  • Advocated needs and assisted patients and significant others in receiving proper medical care during hospitalization
  • dCoordinate with patient, family, social worker, and attending physician to plan and facilitate discharge and continuing care.

Nurse Manager/LPN

Pain Management
06.2004 - 04.2013
  • Oversaw a team of 8 medical office staff members.
  • Developed and implemented staff scheduling procedures
  • Collaborated with physicians and other healthcare providers to streamline patient care processes and improve overall clinic efficiency.

Education

Masters of Science in Nursing Administration - Nursing Administration And Management

Aspen University
New York, NY
10.2023

Bachelor of Science in Nursing -

Stony Brook University
Stony Brook, NY
05.2014

Associate of Applied Science -

Suffolk Community College
Brentwood, NY
12.2012

Licensed Practical Nurse Degree -

Eastern Suffolk BOCES School of Practical Nursing
Bellport, NY
06.2004

Associate of Liberal Arts Degree -

Central Florida Community College
Ocala, FL
01.2002

Skills

  • Professional Development
  • Clinical leadership
  • Healthcare administration
  • Multidisciplinary team collaboration
  • Recruiting and hiring
  • Nursing Management
  • Direct patient care
  • Work planning and prioritization
  • Nurse education and training
  • Policy Development
  • Team supervision
  • Strategic planning
  • Staff Evaluation
  • Shift scheduling
  • Process Improvement
  • Patient education
  • Performance evaluation
  • Epic systems

Accomplishments

  • Deans List
  • Utilize Microsoft Excel to develop inventory tracking spreadsheets.
  • Summa Cum Laude with a GPA of 3.97.

Certification

  • Registered Nurse License # 667745
  • Licensed Practical Nurse License # 307361
  • BLS, ACLS, NRP, and PALS certifications
  • OR Core Course certification
  • EKG certification
  • ONS Chemotherapy and Biotherapy certified
  • Phlebotomy Certification
  • VIBS Family Violence and Rape Crisis Center – Emergency Room Companion
  • Sexual Assault Nurse Examiner (SANE) certification
  • Palliative Care Certification 2013
  • Preceptor certification
  • Home Health Aide Certificate 2002

References

References available upon request.

Timeline

Director of Nursing

NYCBS
01.2023 - Current

Director of Health and Wellness

The Knox School
06.2018 - Current

RN – OB/Postpartum/Labor & Delivery/Detox

St. Charles Hospital
06.2017 - 03.2023

RN – Labor & Delivery

Winnie Palmer Hospital
10.2015 - 06.2017

RN

Good Samaritan Hospital Medical Center
02.2013 - 10.2015

Nurse Manager/LPN

Pain Management
06.2004 - 04.2013

Masters of Science in Nursing Administration - Nursing Administration And Management

Aspen University

Bachelor of Science in Nursing -

Stony Brook University

Associate of Applied Science -

Suffolk Community College

Licensed Practical Nurse Degree -

Eastern Suffolk BOCES School of Practical Nursing

Associate of Liberal Arts Degree -

Central Florida Community College

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