Michelle Voloshin

• Managed reservation system to optimize seating efficiency.
• Coordinated with kitchen staff to ensure timely service flow.
• Maintained cleanliness and organization of waiting area.
• Trained new hosts on procedures and customer service standards.

• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans
• Watched dining area staff to evaluate server loads and estimated accurate wait times.
• Proved successful working at a fast paced environment.
• Paid attention to detail while completing assignments.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Collaborated with team members to achieve monthly sales targets.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Completed daily side work and opening and closing duties without fail.

My father gave me experience where I manage social media accounts to drive customers and gain new leads for the e-commerce store.

• Assisted in developing marketing materials for social media campaigns.
• Created and executed social media strategies to increase customer engagement.
• Analyzed market trends to identify potential opportunities.