Michelle Voncloedt
Wentzville,MO
Summary
Dynamic professional with a proven track record at Target Corporation, excelling in new hire training and staff development. Skilled in planning and coordination, I fostered increased productivity through effective mentoring. Adept at creative problem solving, I consistently delivered impactful training initiatives that enhanced employee performance and engagement.
Overview
24
24
years of professional experience
Work History
Closing Expert/Trainer
Target Corporation
10.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Post-Closing Supervisor
Golden Oak Lending
04.2012 - Current
- Lead a team of 8 Post-Closers by training and overseeing daily operations.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
Loan Sales Analyst
American Equity Mortgage
09.2009 - 03.2012
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Reduced potential errors through careful review of settlement statements prior to disbursement of funds.
Advertising Coordinator
JWT Specialized Communications
09.2008 - 09.2009
- Supported team members in their professional development by providing guidance and mentorship
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Gained valuable experience working with popular advertising platforms such as Google Ads, Facebook Ads Manager, and LinkedIn Campaign Manager.
Customer Service Representative
McBride & Son Homes
09.2001 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts - Business Education
University of Central Missouri
Warrensburg, MO05.2007
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Timeline
Closing Expert/Trainer
Target Corporation
10.2022 - Current
Post-Closing Supervisor
Golden Oak Lending
04.2012 - Current
Loan Sales Analyst
American Equity Mortgage
09.2009 - 03.2012
Advertising Coordinator
JWT Specialized Communications
09.2008 - 09.2009
Customer Service Representative
McBride & Son Homes
09.2001 - 09.2008
Bachelor Of Arts - Business Education
University of Central Missouri
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