Summary
Overview
Work History
Skills
Timeline
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Michelle Walbolt

Fort Myers,FL

Summary

Professional and friendly Team Leader who loves building strong relationships and inspiring trust to help teams reach their goals. Successfully boosted service quality and team efficiency by focusing on Key Performance Indicators and teamwork. Enjoys collaborating across departments with co-managers and leadership. Passionate about training and mentoring, aim to empower teams to thrive and do their best work.

Overview

13
13
years of professional experience

Work History

Team Leader

Branch Insurance
01.2022 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Property and Casualty Insurance Agent

Allstate Insurance Co
08.2021 - 01.2022
  • Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Property and Casualty Insurance Agent

Progressive Insurance
08.2018 - 08.2021
  • Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
  • Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
  • Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.

Licensed Real Estate Agent

Apogee Realty
04.2016 - 03.2019
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.

Bartender

Seminole Hard Rock Casino
03.2017 - 08.2018
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender Trainer

The Cheesecake Factory
07.2011 - 03.2017
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Key Performance Indicators
  • Team motivation
  • Performance Improvement
  • Coaching and Mentoring

Timeline

Team Leader

Branch Insurance
01.2022 - 10.2024

Property and Casualty Insurance Agent

Allstate Insurance Co
08.2021 - 01.2022

Property and Casualty Insurance Agent

Progressive Insurance
08.2018 - 08.2021

Bartender

Seminole Hard Rock Casino
03.2017 - 08.2018

Licensed Real Estate Agent

Apogee Realty
04.2016 - 03.2019

Bartender Trainer

The Cheesecake Factory
07.2011 - 03.2017

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Michelle Walbolt