Michelle Walker
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
06.2021 - Current
- Answer inbound calls from customers and notate details of the call on the customer’s account while providing excellent experience
- Experienced working with CRM, VMWARE, HOME, CRM, and VPN
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Answering general/specific customer questions about the company’s products/services
- Assisting customers by identifying, categorizing, and resolving the root cause of the customer issues by providing the best resolution for the customer.
Customer Service Representative
Arise Agency
10.2020 - 06.2021
- Answer inbound calls from Home Depot Clients
- Assisted customers with placing, tracking, and ensuring that all needs were met.
Sales Associate
Bed Bath & Beyond, atlanta
06.2018 - 07.2020
- Engaged and responded to customer inquiries and customer requests for support
- Resolved customer issues and escalations as necessary to ensure customer satisfaction
- Process customer transactions through the register when required
- Performed additional, sometimes specialized, duties as required by the business such as stocking, freight processing, fulfillment, and price changes.
Education
ASSOCIATE - CULINARY ARTS
CHATTAHOOCHEE TECHNICAL COLLEGE
MARIETTA, GAHIGH SCHOOL DIPLOMA -
SOUTH COBB HIGH SCHOOL
AUSTELL, GASkills
- High-Volume Environments
- Written and Oral Communications
- Customer Support
- Issue Identification
- Training and Development
- Good Listening Skills
Timeline
Customer Service Representative
Home Depot
06.2021 - Current
Customer Service Representative
Arise Agency
10.2020 - 06.2021
Sales Associate
Bed Bath & Beyond, atlanta
06.2018 - 07.2020
ASSOCIATE - CULINARY ARTS
CHATTAHOOCHEE TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
SOUTH COBB HIGH SCHOOL