Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
06.2021 - Current
Answer inbound calls from customers and notate details of the call on the customer’s account while providing excellent experience
Experienced working with CRM, VMWARE, HOME, CRM, and VPN
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Answering general/specific customer questions about the company’s products/services
Assisting customers by identifying, categorizing, and resolving the root cause of the customer issues by providing the best resolution for the customer.
Customer Service Representative
Arise Agency
10.2020 - 06.2021
Answer inbound calls from Home Depot Clients
Assisted customers with placing, tracking, and ensuring that all needs were met.
Sales Associate
Bed Bath & Beyond, atlanta
06.2018 - 07.2020
Engaged and responded to customer inquiries and customer requests for support
Resolved customer issues and escalations as necessary to ensure customer satisfaction
Process customer transactions through the register when required
Performed additional, sometimes specialized, duties as required by the business such as stocking, freight processing, fulfillment, and price changes.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC