Michelle Wallin
Soddy-Daisy,United States
Summary
Dynamic and detail-oriented professional with a strong background in housekeeping and janitorial services, notably at St. Augustine Catholic Church. Proven ability to enhance guest satisfaction through exceptional cleaning techniques and effective time management. Skilled in inventory control and fostering teamwork, consistently achieving high cleanliness standards and positive client relationships.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Self Employed Web
- Cleaned and sanitized residential spaces to maintain high standards of hygiene and safety.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Developed customized cleaning plans based on client preferences and property requirements.
- Managed time effectively to complete multiple cleaning assignments within tight schedules.
- Trained new hires on proper cleaning techniques and safety protocols for optimal performance.
- Built strong client relationships through consistent communication and quality service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Church Janitor
St. Augustine Catholic Church
Signal Mountain, TN
09.2023 - 08.2026
- Performed routine cleaning tasks to maintain church facilities in pristine condition.
- Assisted with setup and breakdown of events, ensuring organized transitions for services.
- Managed waste disposal and recycling processes to promote environmental sustainability.
- Conducted regular inspections of grounds and interiors, identifying maintenance needs promptly.
- Collaborated with staff to implement cleaning schedules that optimized facility usage.
- Trained new team members on safety protocols and operational procedures effectively.
- Developed efficient cleaning techniques that improved time management during peak activities.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Consistently met deadlines for completing assigned tasks, ensuring that no disruptions occurred during church services or events.
- Assisted in preserving historical aspects of the building through careful cleaning methods on delicate surfaces or artifacts.
- Ensured timely completion of all janitorial duties in adherence to established schedules and guidelines.
- Facilitated smooth communication with church staff members regarding maintenance needs, scheduling conflicts, or special requests.
- Preserved the beauty of the church''s exterior by power washing surfaces and clearing debris from walkways.
- Streamlined inventory management for cleaning supplies through diligent tracking and timely reordering processes.
- Contributed to efficient waste management procedures by properly disposing trash materials and recycling when possible.
- Maintained a welcoming church environment by regularly cleaning pews, windows, and common areas.
- Safeguarded sensitive areas such as offices or storage rooms from unauthorized entry while conducting cleaning tasks.
- Managed minor repairs such as fixing leaks or replacing light bulbs to maintain a functional space for congregation members.
- Demonstrated adaptability by quickly responding to unexpected situations requiring janitorial assistance during events or services.
- Supported event set-up and tear-down processes to provide a seamless experience for church gatherings.
- Collaborated closely with other maintenance staff to complete larger projects efficiently and effectively.
- Played a vital role in maintaining the overall aesthetic appeal of the facility through thorough cleaning and attention to detail.
- Promoted safety within the church facility by promptly addressing any hazards such as spills or broken fixtures.
- Upheld a positive image of the church through meticulous attention to detail in maintaining both interior and exterior cleanliness standards.
- Reduced repair costs through consistent preventative maintenance checks for potential issues in plumbing, electrical systems, and structural elements.
- Increased longevity of church assets by conducting regular maintenance checks and implementing appropriate upkeep measures.
- Enhanced cleanliness and hygiene standards by performing daily janitorial tasks, including sweeping, mopping, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Accounts Payable Clerk
Joe Johnson Mental Health
Chattanooga, TN
04.2014 - 10.2019
- Processed invoices and ensured timely payments to vendors.
- Assisted in maintaining accurate accounts payable records and documentation.
- Verified invoice discrepancies and resolved issues with suppliers promptly.
- Coordinated with internal departments to gather necessary payment approvals.
- Utilized accounting software to streamline data entry and reporting processes.
- Monitored aging reports to ensure compliance with payment terms.
- Collaborated with finance team to support month-end closing activities effectively.
- Implemented process improvements that enhanced accuracy of financial transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Supported budget management, monitored expenditures against budget allocations.
- Optimized cash flow management with strategic scheduling of payments to vendors.
- Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
- Reached out to vendors and customers to verify information and follow up on client issues.
Assistant Manager
Gold Bond Inc
Hixson, TN
05.2008 - 10.2014
- Assisted in developing operational strategies to enhance team performance and efficiency.
- Coordinated daily schedules and workflows to ensure optimal resource allocation.
- Implemented training programs for new staff, fostering skill development and team cohesion.
- Monitored inventory levels and managed supply chain logistics for seamless operations.
- Conducted regular quality assurance checks to maintain product standards and compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Business Management
University of Phoenix
Chattanooga, TNSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
- Staff training
- Ordering cleaning supplies
- Quality assurance
- Inventory control
- Supply inventory management
- Ironing and folding
- Ceiling fan cleaning
- Building maintenance
- Quality assurance controls
- Floor scrubber machines
- Tile and grout care
- Budget control
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Equipment operation
- Product knowledge
- Room preparation
- Bloodborne pathogens
- Linen replacement
- Sanitization techniques
- Focused and detail-oriented
- Surface disinfection
- Able to lift number lbs
- Watering plants
- Mopping and buffing floors
- Kitchen sanitizing
- Hardworking
- Commercial and residential cleaning
- Linen replenishment
- English language fluency
- Deep cleaning
- Towel replenishment
- Time management
- Multitasking and prioritizing
- Sweeping and mopping
- Team support and collaboration
- Professional and courteous
Timeline
Church Janitor
St. Augustine Catholic Church
09.2023 - 08.2026
Accounts Payable Clerk
Joe Johnson Mental Health
04.2014 - 10.2019
Assistant Manager
Gold Bond Inc
05.2008 - 10.2014
Housekeeper
Self Employed Web
No Degree - Business Management
University of Phoenix