Michelle Walter
Largo,FL
Summary
Dynamic, results-oriented professional with a strong background in customer service, seeking a remote position to leverage exceptional communication and problem-solving skills. Proven ability to build rapport with clients and deliver outstanding support, ensuring high levels of customer satisfaction. Committed to fostering positive relationships and enhancing the overall customer experience through effective solutions. Eager to contribute to a forward-thinking team that values dedication and innovation in service delivery.
Overview
18
18
years of professional experience
Work History
Receptionist/Customer Service/Sales (Remote)
TravGlobe.com
- Responsibilities included outbound calls to households that filled out a vacation voucher, as well as resulting Inbound calls, which included vacation description and sale. Further responsibilities included customer retention, persuading customers to keep their existing vacation packages.
Appointment Setter/Lead Generator
Florida Energy Systems
- Responsibilities included marketing/lead generation at home shows, Florida State Fair, Sams Club, offering complimentary consultations on home improvements. Contacting leads generated and setting appointments for estimates.
Cashier
Winn Dixie
10.2024 - Current
- 10202 Seminole Blvd. Largo, FL
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Third Party T-Mobile Home Internet/Cell Sales Representative
Interlinx Communications
07.2024 - 09.2024
- Responsibilities included contact/sale of pre-qualified customers (home internet). Additional duties included address verification to qualify for wi-fi internet, process soft credit check, process orders for monthly subscription of home internet service.
- (workforce reduction)
- Executed product demonstrations and presentations to effectively communicate value propositions.
- Developed and maintained strong customer relationships to enhance client satisfaction.
Timeshare Exit Service Representative
Resort Consultants Group
06.2024 - 07.2024
- Responsibilities included contacting time share owners regarding contract termination, as well as pre-qualification and transfer to legal team to set up legal services.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 300 customers each day.
Independent Contractor/Licensed Telemarketer
Utility Choice Program
03.2024 - 05.2024
- Responsibilities included contact of business owners in deregulated energy states, review of existing electric services, and proposal of favorable cost effective solutions.
- Made average of 200 outbound and inbound calls per day.
Cashier
Winn Dixie
10.2023 - 03.2024
- Responsibilities included customer service (greeting and assistance with product location). I also provided cashiering services, with emphasis on promoting their Rewards Card. I further provided bagging services, as well as assisting customers in transporting groceries to their vehicle.
Kitchen Assistant
Pinellas Grill & Bar
01.2022 - 01.2023
- Responsibilities included dishwashing, food prep, and expediting.
Appointment Setter
Business Growth Solutions
01.2020 - 01.2022
- Responsibilities included homeowner contact to set up air conditioning and/or plumbing maintenance appointments.
Lead Generator
Bay Area Remodelers
01.2008 - 01.2010
- Responsibilities included engaging in conversations with customers in Sam’s Club, Home Depot, Florida State Fair, county festivals, home shows and other annual events, with sunroom, bathroom and window displays, and gathering contact information from prospective customers interested in home improvement.
Education
Customer Service
Pinellas Technical Institute
Clearwater, FLSkills
- Extensive telemarketing and customer service experience
Timeline
Cashier
Winn Dixie
10.2024 - Current
Third Party T-Mobile Home Internet/Cell Sales Representative
Interlinx Communications
07.2024 - 09.2024
Timeshare Exit Service Representative
Resort Consultants Group
06.2024 - 07.2024
Independent Contractor/Licensed Telemarketer
Utility Choice Program
03.2024 - 05.2024
Cashier
Winn Dixie
10.2023 - 03.2024
Kitchen Assistant
Pinellas Grill & Bar
01.2022 - 01.2023
Appointment Setter
Business Growth Solutions
01.2020 - 01.2022
Lead Generator
Bay Area Remodelers
01.2008 - 01.2010
Receptionist/Customer Service/Sales (Remote)
TravGlobe.com
Appointment Setter/Lead Generator
Florida Energy Systems
Customer Service
Pinellas Technical Institute
Section name
I would love the opportunity to become a Team player
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