Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Warsing

Bethel Park,PA

Summary

Instructional design and training professional with extensive experience in creating technical documentation for diverse audiences. Proven ability to develop comprehensive training materials, including outlines, manuals, and job aids. Strong leadership skills demonstrated through effective team collaboration and project management.

Overview

7
7
years of professional experience

Work History

Sr. Instructional Designer

First American
07.2022 - Current
  • Collaborated with subject matter experts to gather and analyze content needs.
  • Conducted needs assessments to identify gaps in employee knowledge and skills.
  • Implemented feedback mechanisms to improve instructional design processes.
  • Utilized digital adoption platforms to implement in-app training and guidance.
  • Executed change sustainment strategies to ensure successful project implementation.

Director of Post Close Operations

Orange Coast Lender Services
07.2020 - 07.2022
  • Directed high-performing team of 15, including 2 team leads, overseeing post-closing operations for over 2,000 monthly transactions.
  • Achieved SLA compliance consistently, ensuring client satisfaction and retention through accurate, timely deliveries.
  • Implemented targeted training programs, enhancing accuracy, compliance, and overall team engagement.
  • Resolved complex client issues as primary escalation point, mitigating business risks while strengthening partnerships.
  • Streamlined workflows to optimize resource allocation, increasing departmental efficiency and scalability.

Program Manager

Aires
07.2018 - 07.2020
  • Delivered comprehensive career path reports to enhance organizational planning and employee development.
  • Served as subject matter expert on compensation policies, ensuring compliance and consistency.
  • Designed and implemented IRS-compliant home sale programs to mitigate compliance risks.
  • Collaborated with leadership and HR teams to align initiatives with organizational objectives.

Education

High School Diploma -

Hopewell Senior High School
Aliquippa, PA
06-2009

Bachelor of Science - Secondary Education

Pennsylvania State University
Monaca

Skills

  • Instructional design
  • Needs assessment
  • User experience
  • Digital learning tools
  • Change management
  • Training development

Timeline

Sr. Instructional Designer

First American
07.2022 - Current

Director of Post Close Operations

Orange Coast Lender Services
07.2020 - 07.2022

Program Manager

Aires
07.2018 - 07.2020

High School Diploma -

Hopewell Senior High School

Bachelor of Science - Secondary Education

Pennsylvania State University

Similar Profiles

CREATE PROFILE