Catherine Austin

Strategic Curriculum Alignment & Leadership

• Leads the TFS/MFS Lease Experience Alignment Project to unify curriculum across tenants, enhancing consistency and learner experience.
• Manages contingent partners, assigning projects based on skill levels and conducting interviews to support strategic hiring.
• Delivers executive summaries and curriculum roadmaps to senior leadership, securing buy-in for design, development, and implementation plans.
• Improves learner engagement and retention through personalized, scenario-based training.
• Develops and implements learning strategies that aligned with enterprise goals, contributing to improved workforce capability and measurable ROI.

LMS/LXP Ecosystem Management & Rollout Strategy

• Leads iCAP learning implementation across 2,000 phone agents and 600 admin staff, serving as liaison between IT, Functional Support, and L&D teams.
• Integrates iCAP features into training modules for MFS and TFS CDRT tiers, ensuring timely and accurate content delivery.

Instructional Design & Blended Learning Delivery

• Designs and delivers scalable eLearning programs for Service Operations and Sales (NICE project), collaborating with SMEs and FSLP teams.
• Creates universal eLearning templates with interactive knowledge checks and system screenshots to support iCAP training.
• Develops Vyond videos, Storyline modules, and Rise courses to support blended learning and situational training.
• Delivers 45+ eLearning modules supporting iCAP rollout, achieving 95% completion rate.

Learning Strategy & Performance Enablement

• Led the Instructional Design segment of the Virtual Summit for Performance Excellence L&D, covering Adult Learning Theory, ADDIE, Bloom’s Taxonomy, and Kirkpatrick’s Evaluation Model.
• Facilitated MFS-to-TFS refresher training and created supervisor guides to support frontline enablement.

Continuous Improvement & Data-Driven Impact

• Establishes feedback loops and post-rollout analysis processes to refine training content and address learner needs.
• Delivers dashboards and project updates to leadership, aligning learning outcomes with business goals.

Cross-Functional Collaboration & Governance

• Partners with instructional designers to develop templates and materials aligned with SOPs and style guides.
• Maintains regular communication with SMEs for content validation and approval.
• Influences executive decision-making through data-driven curriculum roadmaps.

• Designed and implemented enterprise learning programs supporting healthcare operations, systems adoption, and process improvement initiatives.
• Designed eLearning, ILT, and virtual training programs to support enterprise system rollouts and operational initiatives.
• Partnered with subject matter experts across clinical, operations, and technology teams to translate complex processes into engaging learning experiences.
• Developed scenario-based learning and interactive Storyline modules to improve knowledge retention and job performance.
• Conducted training needs analysis and created curriculum roadmaps aligned with departmental goals.
• Implemented blended learning strategies combining VILT, job aids, simulations, and microlearning.
• Ensured training compliance with healthcare regulatory requirements and organizational policies.

Strategic Reporting & Learning Analytics

• Created business case presentations and executive-level status reports using Microsoft PowerPoint to communicate learning impact and project progress.
• Developed learning analytics dashboards in Excel to track engagement, completion rates, and performance outcomes across programs.

Program & Project Management

• Led end-to-end project planning for learning program development and delivery, ensuring alignment with organizational timelines and strategic goals.
• Managed administrative logistics for ILT and VILT sessions, including scheduling, communications, and learner experience coordination.

Instructional Design & Scalable Learning Solutions

• Designed and delivered eLearning, ILT, VILT, and blended learning programs using Articulate 360, Adobe Captivate, and Camtasia.
• Collaborated with internal stakeholders, SMEs, and external vendors to produce high-impact training materials aligned with business objectives and competency frameworks.

Clients included – Meeting Professionals International, International Hotel Group - Crowne Plaza, Clia, First Command Educational Fund, Fluency Corp, Corporate Talent Resources, Dillas, Blue Cross Blue Shield/Health Care Service Corporation, Mueller Inc.

Strategic Planning & Learning Analytics

• Developed business case presentations and executive-level status reports using PowerPoint to communicate learning strategy outcomes and project milestones.
• Built learning analytics dashboards in Excel to track engagement, performance, and ROI across multiple training initiatives.

Curriculum Design & Enterprise Implementation

• Led the design and rollout of change management training for PepsiCo’s Quality Ingredient Standards and Supplier curriculum, managing a $3M budget over 18 months.
• Conducted needs analysis and designed Virtual Instructor-Led Training (VILT) programs aligned with operational goals and learner roles.
• Team Leadership & Stakeholder Collaboration
• Directed instructional design teams, allocating resources and mentoring designers on adult learning principles and strategic content development.
• Facilitated collaboration across internal teams, clients, and vendors to ensure timely delivery and alignment with business priorities.

Project & Resource Management

• Oversaw 32 concurrent projects across 8 programs, maintaining budget forecasts and resource planning to support enterprise learning initiatives.
• Managed projects using the ADDIE model and PepsiCo’s Training Operational Framework, ensuring consistency and quality across deliverables.

Process Optimization & Evaluation Strategy

• Proposed and implemented process improvements that enhanced learner performance and increased organizational productivity.
• Provided expert guidance on evaluation strategies using Kirkpatrick’s 4 Levels to measure training effectiveness and inform future learning investments.

Virtual Learning Strategy & Design Execution

• Designed and delivered Virtual Instructor-Led Training (VILT) courses for the PepsiCo Quality Program, incorporating multimedia elements and collaborative learning environments to enhance engagement and retention.
• Advised subject matter experts on instructional design best practices to ensure alignment with adult learning principles and business objectives.

Strategic Project Management & Learning Deployment

• Partnered with program managers and the Global R&D University Core Team to develop strategic training plans and deployment timelines.
• Managed the simultaneous production of 25 courses, achieving a 300% increase in output year-over-year through streamlined processes and resource optimization.

Quality Assurance & Brand Governance

• Conducted course pilots and reviewed deliverables to ensure instructional integrity and learner readiness.
• Maintained brand compliance by designing graphic elements and layouts for courses published in the PepsiCo MyLearning environment, ensuring consistency across global training assets.

Learning Ecosystem Transition & Strategic Integration

• Supported the seamless migration of learning management systems (LMS), collaborating with IT to integrate technology updates while maintaining clinical accuracy in eLearning modules.
• Successfully merged 300 users and 25 modules from an acquired company into the LMS, ensuring continuity and system optimization.

Multimedia Development & Brand Consistency

• Designed online videos and demos for asynchronous and live virtual courses, enhancing learner engagement and accessibility.
• Contributed to the T-System Creative Team to ensure consistent branding across departments and training assets.

Scalable Curriculum Design & Instructional Strategy

• Independently developed and managed 20 scenario-based eLearning modules totaling over 300 minutes of content, using Adobe Captivate and grounded in the ADDIE model and adult learning theory.
• Collaborated with Emergency Department SMEs to ensure clinical relevance and instructional integrity, achieving 99% stakeholder satisfaction.

Quality Assurance & Process Optimization

• Led a rebranding initiative for eLearning templates and workflows, improving content consistency and development efficiency.
• Created a matrix to track and resolve technical issues, conducted QA testing on training servers, and contributed to software hot-fix updates to ensure 100% course functionality.

Virtual Training Strategy & Global Delivery

• Designed and facilitated Virtual Instructor-Led Training (VILT) programs focused on process improvement and technology adoption, supporting global teams across multiple industries.
• Delivered knowledge-based training via platforms such as Live Meeting and WebEx to employees and managers worldwide, ensuring consistent learning experiences across regions.

Learning System Management & Optimization

• Oversaw user maintenance for a dual-portal knowledge system serving over 5,000 users, ensuring data accuracy and system functionality to support enterprise learning.
• Collaborated with cross-functional teams to align training content with system capabilities and business needs.