Overview
Work History
Education
Skills
Timeline
Generic

Michelle Washington

Grand Bay

Overview

2026
2026
years of professional experience

Work History

PMB Representative

Everise
Remote
2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assistant Manager of Operations

Cefcostores
2024 - 2025
  • Coordinated daily operations to enhance workflow efficiency and productivity.
  • Implemented process improvements, resulting in streamlined inventory management practices.
  • Developed training materials for new hires, fostering consistent operational standards.
  • Monitored performance metrics to ensure adherence to quality control measures.
  • Collaborated with cross-functional teams to optimize supply chain processes and reduce delays.
  • Assisted in budget planning and resource allocation to support operational objectives.
  • Evaluated vendor performance, negotiating contracts to improve service delivery and cost-effectiveness.
  • Led team meetings to discuss operational strategies and address performance challenges.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.

Customer Service Cashier

Walmart
Mobile
2020 - 2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selections to enhance satisfaction.
  • Maintained accurate cash drawer balance through diligent tracking of sales.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Resolved customer complaints promptly, reinforcing positive shopping experiences.
  • Updated inventory records regularly to support stock management efforts.
  • Adhered to company policies and procedures for cash handling and security protocols.
  • Engaged in ongoing training to improve service skills and operational knowledge.

Customer Service Representative

Verizon
Mobile
2013 - 2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline processes and improve service efficiency.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Trained new staff on company policies and customer service protocols.
  • Utilized CRM software to track customer interactions and feedback effectively.
  • Implemented feedback mechanisms to enhance overall customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Vigor
Mobile
05.2004

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building

Timeline

PMB Representative

Everise
2025 - Current

Assistant Manager of Operations

Cefcostores
2024 - 2025

Customer Service Cashier

Walmart
2020 - 2022

Customer Service Representative

Verizon
2013 - 2016

High School Diploma -

Vigor
Michelle Washington