Michelle Washington
Grand Bay
Overview
2026
2026
years of professional experience
Work History
PMB Representative
Everise
Remote
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager of Operations
Cefcostores
2024 - 2025
- Coordinated daily operations to enhance workflow efficiency and productivity.
- Implemented process improvements, resulting in streamlined inventory management practices.
- Developed training materials for new hires, fostering consistent operational standards.
- Monitored performance metrics to ensure adherence to quality control measures.
- Collaborated with cross-functional teams to optimize supply chain processes and reduce delays.
- Assisted in budget planning and resource allocation to support operational objectives.
- Evaluated vendor performance, negotiating contracts to improve service delivery and cost-effectiveness.
- Led team meetings to discuss operational strategies and address performance challenges.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Customer Service Cashier
Walmart
Mobile
2020 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained accurate cash drawer balance through diligent tracking of sales.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly, reinforcing positive shopping experiences.
- Updated inventory records regularly to support stock management efforts.
- Adhered to company policies and procedures for cash handling and security protocols.
- Engaged in ongoing training to improve service skills and operational knowledge.
Customer Service Representative
Verizon
Mobile
2013 - 2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and improve service efficiency.
- Managed customer accounts, ensuring accurate information and timely updates.
- Trained new staff on company policies and customer service protocols.
- Utilized CRM software to track customer interactions and feedback effectively.
- Implemented feedback mechanisms to enhance overall customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vigor
Mobile 05.2004
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
Timeline
PMB Representative
Everise
2025 - Current
Assistant Manager of Operations
Cefcostores
2024 - 2025
Customer Service Cashier
Walmart
2020 - 2022
Customer Service Representative
Verizon
2013 - 2016
High School Diploma -
Vigor