Michelle Wasik
Toms River,NJ
Summary
Results-driven successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Astute educator with proven background meeting and exceeding operational objectives across 25 year career. Maintain currency on trends in field to keep systems modernized and streamlined. People-person with excellent organizational skills. Motivated professional offering s college degree in business. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. . Communicative and team-oriented with proficiency in microsoft word, excel and powerpoint. Results-focused and professional with strength in focusing on company objectives. Proactive leader with strengths in communication and collaboration. Proficient in leveraging learning and development and business knowledge to promote a positive result. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. A Director of Training with demonstrated command of development. Facilitator with offering solid comprehension of cultural diversity. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Diligent Desired Position with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Secretary
Toms River Regional School District
11.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Director of Learning and Development
Doherty Enterprises-Applebees
05.1999 - 10.2022
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
- Advised students on course selection, progress toward graduation and career decisions.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
- Enhanced operations by realigning procedures with changing trends in education.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Business Administration And Management
Monmouth University
West Long Branch, NJ05.2002
Skills
- Planning and Coordination
- Advanced Microsoft Office Skills
- Dependable Professional
- Time Management Expertise
- Critical Thinking
- Mediation Skills
- Interpersonal Relationship Development
- Employee Training
- Engaged Listening Techniques
- Planning & Organizing
- Team Development
- Conflict Resolution Expertise
- Relationship Building
- Effective Leadership
- Approachable Demeanor
- Customer Service
- Effective Team Coordination
- Software Competence
- Flexible Schedule
- Strong Work Ethic
Accomplishments
- Developed relationships with new managers, directors, executives and associates to increase sales and cultural aptitude.
- Promoted to Director of Learning and Development due to commitment and knowledge that achieved continued growth of sales, retention and reduction in turnover.
- Led team to achieve employee retention, earning recognition from upper management and financial reward.
Affiliations
- CHART, member
- National Restaurant Association (Serv Safe Food and Alcohol Proctor)
Certification
- Director of Learning and Development Training
- Serv Safe Alcohol License - 2021
- Serv Safe Food License - 2022
Timeline
Secretary
Toms River Regional School District
11.2022 - Current
Director of Learning and Development
Doherty Enterprises-Applebees
05.1999 - 10.2022
Bachelor of Science - Business Administration And Management
Monmouth University
- Director of Learning and Development Training
- Serv Safe Alcohol License - 2021
- Serv Safe Food License - 2022
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