MICHELLE WAUGH
Taylor,MI
Summary
Strategic leader in transportation logistics and facilities management with deep expertise in aviation operations and supply chain networks. Skilled in building relationships and addressing complex business challenges while engaging diverse stakeholders. Achievements include driving operational improvements, fostering cross-functional collaboration, and enhancing customer satisfaction through impactful communication.
Overview
13
13
years of professional experience
Work History
Service Assurance Agent
FedEx
Detroit, Michigan
01.2024 - Current
- Developed executive reports and recommendations based on operational data and trend analysis, driving informed decision-making.
- Analyzed operational performance and service trends, enhancing customer experience and network effectiveness.
- Coordinated cross-functional stakeholders for airport ramp startup and ensured operational readiness.
- Trained more than 100 employees on safety, operations, and technology implementation
Environmental Consultant
TankPro LLC.
Kennesaw, Georgia
01.2022 - Current
- Conducted environmental assessments for compliance with regulatory standards.
- Developed and maintained client-focused Phase 1 Environmental Studies, delivering actionable business recommendations.
- Maintained strong client communication, facilitating informed decision-making throughout project lifecycle.
Dangerous Goods Specialist
FedEx
Ann Arbor, Michigan
08.2022 - 01.2024
- Inspected 100+ dangerous goods shipments per shift to ensure compliance with safety regulations.
- Investigated and resolved shipment issues, communicating findings to stakeholders in accordance with safety and IATA standards.
- Trained staff on safe handling and transportation of dangerous goods.
Environmental Compliance Manager
Spartan Tank Management
Alpharetta, Georgia
06.2021 - 06.2022
- Managed compliance programs for 200+ retail fuel facilities, ensuring adherence to environmental regulations.
- Facilitated effective communication among customers, contractors, and regulators to streamline compliance processes.
- Developed and implemented environmental compliance strategies for end-to-end fuel management processes.
Operations Manager
FedEx
Northwood, Ohio
03.2021 - 06.2021
- Led 35 employees in executing Safety Above All logistics operations, ensuring adherence to safety protocols.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
DOT Courier
FedEx
Ann Arbor, Michigan
08.2019 - 03.2021
- Applied Smith Five Keys to Defensive Driving to enhance safety during package pickups and deliveries.
- Coordinated safe on-road operations at small package station, ensuring compliance with safety standards.
- Built customer trust and loyalty through friendly interactions while delivering packages. with customers on route.
Facility Operations & Fuel Manager
MVI Field Services
Brentwood, Tennessee
03.2013 - 07.2019
- Acted as the primary liaison between airport stakeholders, customers, vendors, contractors, and regulators across Nashville, Charlotte, Minneapolis, and Tampa facilities.
- Developed long-term business relationships while overseeing daily customer-facing operations to enhance quality service delivery.
- Supervised up to 32 employees, ensuring effective team collaboration and operational efficiency.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ08-2026
Marketing Certificate -
University of Phoenix
Phoenix, AZ08-2026
Associate of Arts - Business Administration & Management
University of Phoenix
Tempe, AZ04-2024
Skills
- Client Management
- Stakeholder Engagement
- Project Management
- Logistics Coordination
- Logistics efficiency
- Supply chain management
- Operational Strategy
- Process Improvement
- Account strategy
- Cross-Functional Leadership
- Executive Communication
- Collaborative Solutions
- Collaborative Solutions
Customer Business Impact
- Built and maintained productive relationships with customers, airport stakeholders, contractors, regulatory agencies, operational leaders, and frontline employees across transportation, aviation, rental car, and facility operations environments.
- Supported customer satisfaction and business continuity by resolving operational challenges, coordinating cross-functional stakeholders, and facilitating effective communication among diverse teams.
- Developed operational analyses, reports, and recommendations supporting leadership decision-making, service improvements, and project execution.
- Served as a trusted liaison between customers, contractors, vendors, airport authorities, and regulatory agencies while managing complex operational and compliance-related initiatives.
- Leveraged transportation, logistics, environmental, safety, and facility operations expertise to identify solutions, manage risk, and support long-term business objectives.
Timeline
Service Assurance Agent
FedEx
01.2024 - Current
Dangerous Goods Specialist
FedEx
08.2022 - 01.2024
Environmental Consultant
TankPro LLC.
01.2022 - Current
Environmental Compliance Manager
Spartan Tank Management
06.2021 - 06.2022
Operations Manager
FedEx
03.2021 - 06.2021
DOT Courier
FedEx
08.2019 - 03.2021
Facility Operations & Fuel Manager
MVI Field Services
03.2013 - 07.2019
Bachelor of Science - Business
University of Phoenix
Marketing Certificate -
University of Phoenix
Associate of Arts - Business Administration & Management
University of Phoenix