Michelle W. Christiansen
Highland,UT
Summary
Results-driven account management professional with a proven track record in building and maintaining long-term client relationships. Expertise in understanding client needs and providing tailored solutions that enhance business performance.
Overview
23
23
years of professional experience
Work History
Strategic Business Consultant
Paychex
11.2021 - 03.2025
- Conducted prospecting activities to identify potential clients and referral sources. - 30 calls daily, 20 targeted drops weekly, 3 networking events monthly
- Developed customized solutions for clients, meeting unique business requirements while maximizing return on investment.
- Increased client satisfaction by identifying and addressing critical business needs through strategic analysis and planning.
- Evaluated market trends to identify new business opportunities, leading to increased revenue generation.
Business Performance Advisor
Insperity
12.2019 - 10.2021
- Consulted with small to mid-sized business owners and C-suite executives to identify goals and concerns.
- Served as an advisor, recommending solutions to enhance Human Resources efficiency and maximize employee investment returns.
- Cultivated relationships with business executives to strengthen sales pipeline.
- Introduced Insperity to Salt Lake market in December 2019 and was the top performer.
Financial Planner Intern
Edward Jones
04.2019 - 10.2019
- Passed SIE, Series 66, and Series 7 exams with high marks.
Engaged in client prospecting through personal visits to residences.
Account Executive, Facilities
Staples
05.2015 - 01.2018
- Oversaw pricing negotiations, making informed decisions based on account knowledge and future spending potential.
- Was the top Account Executive in the Nation in 2017 when I closed a $2 million dollar opportunity.
- Managed $7 million book business, exceeding annual sales quota of $825K by 144%.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Account Consultant, Facilities
Staples
02.2014 - 05.2015
- Managed 120 accounts. Drove customer compliance in break room, chemical, and janitorial programs with Facility Solutions Account Executives.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Collaborated with internal teams to develop tailored solutions for unique client needs.
Office Manager
JAM Medical
12.2012 - 02.2014
- Processed sales orders from 50 accounts to support revenue generation
- Served as liaison between account managers and hospitals for seamless coordination. Managed 15 sales reps.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Owner and Operator
The Hidden Closet
09.2002 - 02.2012
- Oversaw daily business operations, ensuring efficiency and effectiveness across all departments.
- Managed administrative tasks, including sales budgeting, reporting, record-keeping, and expense tracking, and managed inventory levels.
- Identified prospective customers through directories and organized seminars and fashion shows.
- Implemented marketing strategies to boost brand awareness and attract new clients.
- Increased sales from $90K to $240K within two years through targeted efforts.
Education
General Studies
Brigham Young University
Provo, UTEarly Childhooh Education
Auburn University
Auburn, ALSkills
- Strategic account management
- Salesforce proficiency
- Skilled in Microsoft Office tools
- Prioritization and scheduling
- Consultative selling approach
- Lead generation strategies
- Strong interpersonal skills
- Clear and concise communication
- Collaborative teamwork
- Revenue growth tactics
- Negotiation expertise
- Engaging presentation skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Strategic Business Consultant
Paychex
11.2021 - 03.2025
Business Performance Advisor
Insperity
12.2019 - 10.2021
Financial Planner Intern
Edward Jones
04.2019 - 10.2019
Account Executive, Facilities
Staples
05.2015 - 01.2018
Account Consultant, Facilities
Staples
02.2014 - 05.2015
Office Manager
JAM Medical
12.2012 - 02.2014
Owner and Operator
The Hidden Closet
09.2002 - 02.2012
General Studies
Brigham Young University
Early Childhooh Education
Auburn University