Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Michelle W. Christiansen

Highland,UT

Summary

Results-driven account management professional with a proven track record in building and maintaining long-term client relationships. Expertise in understanding client needs and providing tailored solutions that enhance business performance.

Overview

23
23
years of professional experience

Work History

Strategic Business Consultant

Paychex
11.2021 - 03.2025
  • Conducted prospecting activities to identify potential clients and referral sources. - 30 calls daily, 20 targeted drops weekly, 3 networking events monthly
  • Developed customized solutions for clients, meeting unique business requirements while maximizing return on investment.
  • Increased client satisfaction by identifying and addressing critical business needs through strategic analysis and planning.
  • Evaluated market trends to identify new business opportunities, leading to increased revenue generation.

Business Performance Advisor

Insperity
12.2019 - 10.2021
  • Consulted with small to mid-sized business owners and C-suite executives to identify goals and concerns.
  • Served as an advisor, recommending solutions to enhance Human Resources efficiency and maximize employee investment returns.
  • Cultivated relationships with business executives to strengthen sales pipeline.
  • Introduced Insperity to Salt Lake market in December 2019 and was the top performer.

Financial Planner Intern

Edward Jones
04.2019 - 10.2019
  • Passed SIE, Series 66, and Series 7 exams with high marks.
    Engaged in client prospecting through personal visits to residences.

Account Executive, Facilities

Staples
05.2015 - 01.2018
  • Oversaw pricing negotiations, making informed decisions based on account knowledge and future spending potential.
  • Was the top Account Executive in the Nation in 2017 when I closed a $2 million dollar opportunity.
  • Managed $7 million book business, exceeding annual sales quota of $825K by 144%.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Account Consultant, Facilities

Staples
02.2014 - 05.2015
  • Managed 120 accounts. Drove customer compliance in break room, chemical, and janitorial programs with Facility Solutions Account Executives.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Collaborated with internal teams to develop tailored solutions for unique client needs.

Office Manager

JAM Medical
12.2012 - 02.2014
  • Processed sales orders from 50 accounts to support revenue generation
  • Served as liaison between account managers and hospitals for seamless coordination. Managed 15 sales reps.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Owner and Operator

The Hidden Closet
09.2002 - 02.2012
  • Oversaw daily business operations, ensuring efficiency and effectiveness across all departments.
  • Managed administrative tasks, including sales budgeting, reporting, record-keeping, and expense tracking, and managed inventory levels.
  • Identified prospective customers through directories and organized seminars and fashion shows.
  • Implemented marketing strategies to boost brand awareness and attract new clients.
  • Increased sales from $90K to $240K within two years through targeted efforts.

Education

General Studies

Brigham Young University
Provo, UT

Early Childhooh Education

Auburn University
Auburn, AL

Skills

  • Strategic account management
  • Salesforce proficiency
  • Skilled in Microsoft Office tools
  • Prioritization and scheduling
  • Consultative selling approach
  • Lead generation strategies
  • Strong interpersonal skills
  • Clear and concise communication
  • Collaborative teamwork
  • Revenue growth tactics
  • Negotiation expertise
  • Engaging presentation skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Timeline

Strategic Business Consultant

Paychex
11.2021 - 03.2025

Business Performance Advisor

Insperity
12.2019 - 10.2021

Financial Planner Intern

Edward Jones
04.2019 - 10.2019

Account Executive, Facilities

Staples
05.2015 - 01.2018

Account Consultant, Facilities

Staples
02.2014 - 05.2015

Office Manager

JAM Medical
12.2012 - 02.2014

Owner and Operator

The Hidden Closet
09.2002 - 02.2012

General Studies

Brigham Young University

Early Childhooh Education

Auburn University

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